Recently added to the Conversational AI Marketplace

Seven companies have recently been added to the Conversational AI Marketplace, our directory of vendors building AI for customer conversations. They range from a live chat veteran selling into credit unions, to Arabic-first voice agents in Saudi Arabia, to a governance platform for teams trying to keep their AI estate under control. Here's who they are and what they do.

ChatBeacon

ChatBeacon comes from SmartMax Software, which has been building live chat since 2005. It pairs live chat with optional AI agents, and the pitch is that you decide how far to go: keep conversations fully human, use AI to assist operators behind the scenes, or put an AI agent in front of customers when you're ready. The same product runs in the cloud, in a dedicated private cloud or fully on-premise, which is why it lists credit unions, healthcare and insurance among its on-premise customers. It doesn't charge per AI resolution.

Sarj.ai

Sarj is an enterprise automation platform built for the Middle East and the Gulf. Its voice and chat agents handle high-volume customer calls, including collections and routine inquiries, and it puts dialect handling up front: Najdi, Hijazi, Gulf, Egyptian and Levantine Arabic as well as Modern Standard Arabic. It says it is built for SAMA guidelines, which matters for Saudi banks and insurers, and it pairs conversation with document extraction and back-office workflow automation.

Telenow

Telenow is an AI call centre that answers inbound calls and runs outbound campaigns. It reads caller history from your CRM, checks calendars, pulls order status and warm-transfers to your team with context. The distinctive part is how open it is: you can bring your own number, run it on your own carrier (Twilio, Plivo, Vonage, Exotel or a SIP trunk) and pick your own AI model. It supports more than 30 languages, including Hindi and ten other Indian languages, with code-switching mid-call.

Workforce Wave

Workforce Wave builds AI voice agents for service businesses such as dental and medical practices, law firms, hospitality and home services. It reads your website and builds the agent from it, and says you can be live on your own number in 90 seconds. Agents handle inbound and outbound calls around the clock in 29 languages, are HIPAA-compliant, and the same agent can also work SMS, WhatsApp, web chat and email. Plans start at $99 a month.

Auto-Respond

Auto-Respond is aimed squarely at speed-to-lead for home and field service businesses. It picks up leads from sources such as Yelp and Thumbtack, replies in under two seconds, calls the prospect back, books the job into your calendar and files the customer in your CRM, with integrations including HubSpot, Salesforce, ServiceTitan and Workiz. There's a voice agent that answers inbound calls too.

Hellomatik

Hellomatik takes an approval-first approach to agents. It maps a company's data and procedures into a blueprint, then its AI agents prepare each decision and a human approver accepts, amends or rejects it. The use cases are operational rather than customer-facing: order emails, supplier invoice posting against purchase orders, freight invoice audits and delivery handling. Data is encrypted and hosted in the European Union.

Adeptiv AI

Adeptiv AI sits on the governance side of the market. It builds an inventory of the AI systems an organisation runs, including shadow AI, assesses their risks, monitors them in real time and maps them against more than 38 regulations and frameworks, including the EU AI Act, ISO 42001 and the NIST AI RMF. It's one for teams whose chatbots and agents are multiplying faster than the paperwork behind them.

Get listed

If you build conversational AI and you're not in the directory yet, you can submit your company to the Conversational AI Marketplace. Basic listings are free.