Gupshup's telemedicine Conversational AI to support 800k Sudanese refugees

I picked up this press release from the team at Gupshup about a project they're supporting to offer medical advice and support via WhatsApp to over 800,000 Sudanese refugees displaced by the challenges across Sudan.

This is a great example of how Conversational AI technology can scale quickly and effectively to manage huge numbers of queries. The key requirement is being able to triage incoming messages from refugees and then offer advice or redirect people to human doctors that can begin to offer support.

Here's an overview from the release:

The chatbot will provide healthcare access to Sudanese refugees in Egypt, Eritrea, Saudi Arabia, Libya, Djibouti, and other surrounding nations. According to the project partners, the goal of this approach is to close the healthcare gap for Sudanese refugees.

The continued strife and violence in Sudan has pushed more than 8.6 million people to evacuate their homes, with many seeking shelter in neighboring countries.

Gupshup stated that this project intends to meet the urgent healthcare requirements of nearly 800,000 Sudanese refugees, who now have limited access to basic medical services in Egypt and its surrounding countries.

The service is offered in both Arabic and English.

This is a good move Gupshup. Great work.