Webinar this Wednesday: Must-Know Trends in Conversational AI & Choosing the Right Solution

Ewan MacLeod

19 Aug 2024 — 3 min read

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I'm really looking forward to the Squirro Webinar this Wednesday.

Here's the topic: Must-Know Trends in Conversational AI & Choosing the Right Solution.

As you might imagine, I have lots of opinions to volunteer on this one!

I'm aiming to give a bit of a market overview as I have been seeing things and then I'll be talking through a lot of the approaches companies have been using to select the right vendor. In many cases, one of the biggest competitors at the moment is the 'self-build' category. There's a lot to say about this – it can be so tempting, and so exciting, to build yourself. In many cases, it can also look or feel really cost-effective. Until you have to start factoring in 24/7 support, constant upgrades and opportunity costs.

As a former Chief Digital Officer and Chief Transformation Officer in banks, I constantly walked that tension tightrope between the IT teams, desperate, keen and excited to 'do it ourselves' and the need to offer a comprehensive, compelling, best-in-class service level to our internal and external customers.

Here's the Webinar summary:

This webinar delves into the rapidly evolving world of Conversational AI, offering valuable insights into market trends, challenges, and best practices. Attendees will learn how to navigate the crowded marketplace of AI solutions, discover why Squirro is recognized as a representative vendor in the 2024 Gartner® market guide for conversational AI solutions, and gain strategic guidance from industry experts. With a focus on real-world applications and expert insights, this session is designed to equip business leaders with the knowledge they need to leverage Conversational AI effectively in their organizations.

And the 4 Key Takeaways:

Understanding the Conversational AI Landscape: Explore the latest market trends and adoption rates of conversational AI, and understand its growing significance in improving customer and employee experiences.
Navigating Challenges in Solution Selection: Learn about the key challenges that decision-makers face when selecting conversational AI solutions, and strategies for evaluating and choosing the right vendor to meet diverse business needs.
Squirro’s Market Leadership: Discover why Squirro is Recognized as a Representative Vendor in the 2024 Gartner® Market Guide for Conversational AI Solutions.
Expert Insights and Real-World Applications: Hear from industry expert Ewan MacLeod on how financial services are adopting conversational AI, the challenges they face, and real-world use cases that illustrate the tangible benefits of these solutions.

I'll be participating alongside Squirro's CEO and Co-Founder, Dr. Dorian Selz. The session will be hosted by Squirro's Chief Product Officer and Head of Corporate Development, David Hannibal.

Here are their LinkedIn profiles: