TeamSupport launches Conversational AI for support ticketing
If you've been following TeamSupport recently you'll have seen they've jumped aboard the AI train by launching AI Assist.
They've been pretty well known for offering support ticketing and live chat support - the kind you'll likely see popping up to the bottom right of your window, and the kind that – if implemented right – can add a serious amount of value.
I've used these sorts of things regularly ... and now and again you get a good experience. It is often down to how well the system is staffed.
Launching AI Assist is an obvious next step. Here's what the release says:
This month TeamSupport launched AI Assist, a suite of tools powered by conversational AI that enables users to ask virtually anything about a ticket. TeamSupport's latest offering is designed to help agents provide fast, satisfying resolutions to customers with far less manual effort.
By simply typing a response to a ticket, AI Assist can enhance an agents' response by improving grammar or changing the tone based on the situation. It can also summarize the history of the ticket, draw on information from previous actions, and provide specific resolution recommendations.
No brainer.
I think that's a great addition to the TeamSupport line-up.
By the way, the TeamSupport crew recently also welcomed their new CEO, Grant Stanis. You can find him on LinkedIn right here:
Good luck with the AI Assist launch, TeamSupport!
