Scurri acquires conversational AI platform HelloDone
Congratulations to the team at conversational AI specialist HelloDone. They've been acquired by delivery management platform Scurri.
Katie Searles at InternetRetailing got the exclusive (I think) and published this news in this article:
Scurri acquires specialist conversational AI platform HelloDone - InternetRetailing
Delivery management platform Scurri has announced the acquisition of UK-based artificial intelligence (AI) platform HelloDone, which provides conversational AI solutions to retailers and brands. HelloDone’s conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger. This enables retailers to automate responses to customer queries via AI-powered chat, offering […]
Katie Searles
Here's a snippet from her piece:
HelloDone’s conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger. This enables retailers to automate responses to customer queries via AI-powered chat, offering effective and immediate resolutions of customer needs at scale to deliver enhanced delivery experiences and customer service.
This is a good example of going where the customer is. They're not on your website. They're not on your app. They're on WhatsApp, Facebook, Instagram and so on.
Good luck to both teams!
Interestingly, I see that Scurri itself is using Leadoo to power their website chat functionality:
