Here's another role that illustrates the ongoing development of the Conversational AI industry. KeyBank is one of America's largest financial institutions - the 25th largest, to be precise (according to Wikipedia!). They've got assets of $187B, 1,000+ branches and about 17,000 employees.
Here's an interesting one if you're working with Conversational AI Voice Agents: Hamming AI. The startup is offering automated testing for voice agents to flag quality issues in development and production. I caught their Y-Combinator launch post recently and thought I needed to document it here.
This morning the team at OpenDialog AI launched their Insurance AI Co-Pilot offering for insurers, brokers and MGAs ("managing general agents"). They've produced a rather helpful video showing how the product works for the agent whilst a customer is on the phone. Above, you can see
I had to smile when I read this case study from LivePerson this morning. It's a fascinating illustration of a slightly different approach to managing customer interactions. At Frost Bank, headquartered in Texas, their philosophy is that you always interact with a real, live human Texan, 24/7.
This has been sitting in my queue since June and I have been meaning to make sure I documented it for posterity. I was talking to a client the other day about Cognigy and I casually mentioned the 'hundred million' they'd raised. "What?" asked
I'm really looking forward to the Squirro Webinar this Wednesday. Here's the topic: Must-Know Trends in Conversational AI & Choosing the Right Solution. As you might imagine, I have lots of opinions to volunteer on this one! I'm aiming to give a bit of
The client news was initially announced by Cognigy on 29th May 2024. I made a note of this one and reminded myself this weekend I wanted to make sure it was on your radar, especially if you've been following the work of Cognigy (and their $100M Series C
I caught this one the other day and wanted to document this – it's another interesting indication of the growth and potential of the Conversational AI industry. Insurance giant Allianz is hiring a Conversational AI Regional Lead for APAC. By way of indication of Allianz's mission in
I came across this stimulating case study from HR Grapevine. It's an interview with Jaguar Land Rover's ("JLR") Chief People Officer, Dave Williams. Dave discusses the process of implementing Conversational AI into the company's HR operations to answer the 2,000+ weekly
This one caught my attention as I was scrolling through the job alerts I've setup for Conversational AI. This one is from LinkedIn. It's a fascinating source of information so I do like to scroll through and see if there's anything worth bringing to
Congratulations to the team at OpenDialog AI who have announced a partnership with tfigroup, one of the UK's leading insurance companies and owners of the prominent Holidaysafe brand. The agreement will see OpenDialog AI's Conversational AI capabilities deployed first with Holidaysafe and then rolling out to
Congratulations to the team at Alpha Bank Romania who went live last month with their Virtual Assistant, 'Dana', supported by Conversational AI specialist DRUID AI (here's the news release.) The Virtual Assistant is offering automated customer servicing through web chat on the bank's website