I am delighted to confirm the details of our first Conversational AI Mini Summit. I am deeply appreciative of everyone who has reached out with their ideas and suggestions. The feedback I've heard across this week in particular was to aim for plenty of discussion and networking – and
I'll get to the SleekFlow news in just a moment. But first, a bit of context: One of the fantastic things about living in the Middle East is that, in many respects, you can run your life on WhatsApp. * Need to book a hair appointment? Want to check
Here is a great example of the opportunity for the Conversational AI industry. It's a post I came across earlier on one of Reddit's Artificial Intelligence communities with over 640,000 members. The poster asked users for their recommendations for a chatbot that can answer visitor
What is a Generative User Interface? Well... that's a good question. It's a term I heard via Alvarez & Marsal's Tristan Brandt's post on LinkedIn earlier today. Tristan writes: Gen UI - scary, I can’t wait That’s right, I meant
Here's a stimulating story from The Times yesterday about a survey from the Chartered Management Institute. They polled 1,000 managers across the UK and... well. The results were a bit shocking. The Times reports (paywall): According to the survey for the Chartered Management Institute, managers are unprepared
There is nothing more frustrating than being locked out of your digital accounts – and, I can imagine that frustration hits a new level when that account is your primary means of revenue generation, as it is for so many YouTubers. Danny Gallagher over at Engadget wrote a post announcing this
Here's a great example of an internal use case for Conversational AI from Commonwealth Bank of Australia. Quite a few companies are embarking on some kind of chatbot or Conversational AI automation of their helpdesk and HR functions. CommBank wrote about it in their annual report, thus: We
I can imagine the world of real estate needs a bit of help when it comes to managing the crazy amount of documentation generated by so many different actors - clients, national government, local government, specific agencies and so on. The team at Henry.ai have decided to help out
Engage Customer, Sabio and Genesys have collaborated to release a fascinating report titled "CX in the Age of AI". To create the report, they engaged about 30,000 individuals across the Engage Customer community, together with a podcast episode and roundtable discussion. Some of the results are pretty
Here's a question that was submitted to Squirro's Conversational AI Webinar that took place this afternoon via Zoom. Due to the packed agenda, we didn't get a chance to directly address this particular one so I resolved (with the approval of Squirro) to answer
Hi all - I've got the Diet Coke at the ready for today's Conversational AI webinar with Squirro. Please do join if you've got the time - you'll be able to ask questions too! It's taking place today at 2pm
Former British PM, Tony Blair, is apparently very keen on the idea of using Conversational AI (or "chatbots") to help augment the National Health Service ("NHS") here in the UK. This is according to this recent post in Politico. Here's a snippet: “In time