I recently sat down to record a podcast interview with Amelia Lowe, VP of Operations at SquareTrade. SquareTrade is one of Europe's biggest electronics insurers and they've been successfully using Conversational AI throughout their customer service teams in multiple languages and in multiple countries. Amelia shares
Public Service Announcement... you an actually register here on Conversational AI News. Yeah. I know. Not a lot of people knew this, so I thought I should remind you. Indeed, thank you to Robin who phoned me this morning to ask why I hadn't done a video about
I saw this one on LinkedIn last week and made a note to document it here. From what I understand, Vodafone has a sizeable Conversational AI focus and it appears that they are hiring someone to supervise their chatbot activity. They're hiring a Chatbot Product Manager to supervise
Nordic FinTech Week is one of Europe's premier FinTech events – and it's taking place next week from 25th-26th September in Copenhagen, Denmark. The Nordic region is, I think it's fair to say, one of the most advanced regions globally when it comes to the
If you haven't come across Google's NotebookLM, it's worthwhile checking it out. Like many I've been playing around with it and finding it working very nicely when I throw a whole load of sources together and start querying it. So far, so
Sam Oliver, Founder and CEO at OpenFi has contributed a fascinating piece over at VentureBeat entitled: What does it cost to build a conversational AI? He highlights that, at a base level, OpenAi's ChatGPT costs $0.15 per conversation, whilst Meta's Llama (running on AWS Bedrock)
I’m delighted to be featured in the latest edition of Nordic Fintech Magazine. The topic of my article is: "Conversational AI: The Next Banking Interface". I encourage you to read my article along with other unmissable insights from the world of FinTech. Here's the introductory
BCG is hiring a Global Product Director to focus on deploying the company's own internal Generative AI chatbot capabilities - along with other GenAI activities I'd imagine too. Here's the key paragraph from the job listing: In your first 90 days you will collaborate
And here we go. Exponential continues. OpenAI has launched a preview of 'o1', a new series of reasoning models for solving hard problems. It's immediately accessible to me (and I would assume you too) in my ChatGPT interface: Here are the opening paragraphs of the announcement:
Simon Hull, Managing Director of Waracle wrote this super write-up of our Conversational AI Mini Summit that took place this week on Tuesday 10th September. Here's a snippet: Had a great evening yesterday at the Conversational AI mini summit expertly organised and hosted by Ewan MacLeod and Conversational
I was reflecting on the post I wrote about HSBC's hiring of their Senior Chatbot Manager in their Conversational Banking team. The job listing highlighted the reporting structure thus: This global WPB role will be a key member of the Global Conversational Banking team, reporting to the Global
I picked up this one this morning when I was searching to see if there were any interesting 'chatbot' jobs to highlight for you. HSBC is hiring for a Senior Chatbot Manager in their Conversational Banking team based in London. If you're curious about the line