When we bought our current house, the washing machine came with it. It’s a hulking Miele and it must be 10+ years old, if not much older. I’m a big fan of really well made machinery, but at the same time, I’ve also had a lot of
I always like to see what's coming out of Y-Combinator and here's one that caught my attention this week: Vogent: Vogent is an all-in-one platform for building voice agents by using intelligent building blocks, including drag-and-drop conversational flow builders, IVR detection models, spelling-optimized voices, custom phone-ready
Super congratulations to the team over at Conversational AI leader, boost.ai, who today announced their global deal with accounting behemoth, Sage. Back in July last year, I picked up on the news that Sage was hiring in the space and one imagines that this was – in part – to be
There's been a lot of handwringing (and, perhaps, blind panic in some quarters) over the past few days as a result of the general release and availability of DeepSeek. I wasn't surprised. I wasn't shocked. That's not because I'm some
Back in October, the team from Anthropic introduced their Computer Use capability – essentially it's Claude-with-a-computer, navigating your machine by simply taking screenshots and figuring out next steps. Sam, one of the Anthropic researchers demonstrated Claude using a computer to find and complete some organisational data management tasks. Well,
In the olden days, if you wanted an internal agent assist service, to help your contact centre team manage their interactions with customers, you had to engage a specialist Conversational AI vendor. Now, today, it's just $30 per user, free as part of Microsoft 365 Copilot Chat. That,
I've been following Capitec Bank's Conversational AI approach for quite a while, given their strong leadership in the domain, not just in South Africa, but globally. Capitec is South Africa's leading retail banks (40% of the nation banks with them) and they're
Exciting news for the team at Conversational AI vendor, boost.ai – they've just hired David Norris from Snap to become their Chief Marketing Officer. David has been with Snap for 8 years working there most recently as European Head of Creative Strategy. He comments on his LinkedIn announcement
Just over a year ago, Tata Communications completed its $100M acquisition of Kaleyra, a Conversational AI platform vendor. Last month, the company began talking publicly about Kaleyra AI. Visit the Kalerya.com website and you'll find a little banner at the top of the homepage thus: For the
I wanted to highlight this one coming up in March: It's the European Chatbot & Conversational AI Summit taking place from 18th to 20th March 2025. It's being held at the John McIntyre Conference Centre at The University of Edinburgh and you can check out the
Here's another fascinating role that is a good example of how the Conversational AI industry is continuing to develop from the point of Google Cloud (but not necessarily from the point of view of third-party Conversational AI vendors!). Here's where the position will be located within
Disney's Direct to Consumer team is hiring a Product Manager to supervise their "Expansion and Innovation" with Conversational AI. I caught this one recently and wanted to make sure I documented it as it's always useful to track what some of the big media