In today's AI Innovator Spotlight, I'm delighted to bring you an overview of how Matt Malden and his team have used Conversational AI. Matt is Chief Product Officer at Globality, the market leader in AI-driven autonomous sourcing. I asked Matt to give us an overview -
I read a fascinating post from Matt Sanderson this afternoon on LinkedIn. Matt is Head of Data Products for Channels (Digital & Customer Operations) at The AA ("the Automobile Association"). Only a year ago – or perhaps just a few months ago, you'd have had to phone
Just in case they're not on your radar already, I want to make sure you have Zaion in your bookmarks. They're a France-based Conversational AI company having quite a good bit of success, most notably with their client (and now investor) La Banque Postale. (Or, more
I’ve seen this movie before, dear reader. I watched the transformation of the mobile industry from a world where Nokia‘s one-million-phones-a-day position of absolute power was eroded, gradually and then suddenly, by the next generation of players. The executives at Nokia just could not see it. They had
I really enjoyed reading this blog post ("Beyond the AI MVP") over at technology news site The Stack from Lawrence Jones, an engineer at incident.io. In the post, Lawrence sets out how 'deceptively simple' it look to deploy AI. Lawrence wanted a little system to
Thanks to reader Michal who highlighted this article in The Banker about leading British digital neobank Kroo Bank has partnered with the team at Forethought to drive their Conversational AI. I wanted to make sure I documented this as I know there are a lot of readers who are curious
I had to do a double-take earlier. It was one of those "You what?" moments. One of those, "Sorry, say that again?" situations. The FT reports that a customer was using the Virgin Money chatbot which, apparently, chided them for using the phrase 'virgin'
If you have an Enterprise agreement with OpenAI (show me a big company that doesn't?) and you're eligible for Zero Data Retention, then you can now choose to enable 'European Data Residency' for your consumption. This is according to the company's blog
Fascinating news from Tokyo – apparently – that apparently indicates the team at OpenAI are experimenting with a SDR ("Sales Development Representative") Agent capability. I found it via a post on Reddit. The poster, MassiveWasabi, took the above screenshot from tge Associated Press live stream featuring Sam Altman and some
Any kind of 'practice' - veterinary, doctor, dental - has the same sort of repetitive challenges that are ripe for a bit of a transformation. The back-and-forth messing about with appointment setting is a great example. Just think about the time and effort used doing this every single
When we bought our current house, the washing machine came with it. It’s a hulking Miele and it must be 10+ years old, if not much older. I’m a big fan of really well made machinery, but at the same time, I’ve also had a lot of
I always like to see what's coming out of Y-Combinator and here's one that caught my attention this week: Vogent: Vogent is an all-in-one platform for building voice agents by using intelligent building blocks, including drag-and-drop conversational flow builders, IVR detection models, spelling-optimized voices, custom phone-ready