It's great to see how investment giant Fidelity is using Conversational AI – or some rather advanced chatbot technology – to help customers understand whether they are on track for saving for retirement. It's a good use of the technology and I'd expect to see this
I did have to smile when I saw the latest release from Virgin Media O2 detailing their aim to try and fight scammers. The company has deployed a bot trained by the super-famous YouTube scambaiter Jim Browning (do have a watch of some of his videos!) The company is encouraging
11x is one to keep an eye on. I've been doing so for a little while. Cracking the "agentic" or "agent" concept sufficiently to be able to sell digital workers to companies could unlock a heck of a lot of revenue potential. Equally, there&
Anything concerning the National Health Service ("NHS") in the United Kingdom tends to make mainstream news pretty quickly – and that's definitely the case with this news today from Great Ormond Street Hospital ("GOSH") which, together with the NHS Frontline Digitalisation Team has been testing
Now then, when it comes to using Conversational AI to manage and triage the candidate screening process, I think it's fair to say I wasn't necessarily sold on the concept. The idea, yes. The use of technology, yes. But the candidate experience? Are we at risk
The Information, one of my favourite technology focused news sites, is reporting that T-Mobile has agreed a deal with OpenAI thus: T-Mobile agreed to pay OpenAI roughly $100 million over the next three years as part of a deal to use the startup’s technology, The Information reported on Monday.
Were you wondering what Lance Berks, SVP of Amelia did next after the company was purchased by SoundHound? Here's your answer: He's joined Financial Services Conversational AI leader, Kasisto, as their new CEO (see the press release). This comes a month after the company raised its
News in from the team at Bain & Company today. They're announcing an expanded partnership with OpenAI. I've placed the release below as I'm sure it will be of specific interest to quite a few readers. Here are some takeaways that I picked out:
This is obviously a fake headline, right? Can you imagine if that was a real headline? Can you imagine if the headline was: "Microsoft announces new guardrail tool to reduce Excel calculation errors" How did you react? Reduce Excel calculation errors? Did you say reduce? As in… there
I sat down with the top person at a Tier 1 bank the other day. The individual is responsible for the global Conversational AI strategy of this European-based financial services giant. As a former bank executive (Chief Digital Officer, Chief Transformation Officer), I always enjoy sitting down with current executives
It's time for another podcast interview with an industry giant: This time I'm meeting Darren Ford, the founder and director of The CAI Company. Those of you who came to the Conversational AI Mini Summit last month may remember meeting Darren during the event – I was
I've been mixing with a lot of senior executives in the financial services industry recently and I have been doing a lot of discussion around AI. I'm an external faculty member at the London Institute of Banking and Finance, focusing on digital banking, digital transformation, FinTech,
That's the question I got this week from a despondent Chief Retail Officer talking about their bank's deployment of a Conversational AI solution. "Oh, that doesn't sound too promising?" I said, encouraging the executive to say some more. A pained look swept
This one popped up on my radar today and I thought it was worthwhile noting. Indeed, I thought the description might be referring to my previous post about Sierra AI – but then I saw the 'East Coast' reference and I'm pretty confident that Sierra is located
I've been watching Sierra AI now and again to see how things have been going and goodness me, it's getting exciting. The story for me begins with this TechCrunch piece ("No one seemed to see Bret Taylor stepping away from Salesforce"). Then it was
I am working with multiple banks helping them with their Conversational AI strategies at the moment. Every firm I'm supporting is frustrated by the vendors they've been interacting with, to some degree. They're not getting answers to their questions online. Many are carefully avoiding
I've been fascinated with the concept of the Nothing (phone) ever since the firm launched their devices and I've been following them ever since. A recent video I came across on LinkedIn and then on TikTok features the company's founder discussing his vision of
I recently sat down with the fabulous Ellen Keenan-O'Malley from the law firm EIP to record a podcast episode with her on the topic of Artificial Intelligence and Conversational AI. Ellen is a commercial IP solicitor specialising in intellectual property, new and emerging technology, AI, cyber and data
It's time once again for another exclusive interview, this time with Neil Marley, CEO of Qualyfi. I sat down with Neil to find out more about askQ, the company's dedicated AI assistant built for technology delivery and consulting teams. AskQ is an LLM/RAG-enabled solution that
I'm delighted to bring you an exclusive podcast interview with Tom Sherwood, the CEO of Koios. In this episode, I'm sit down with Tom to discuss the bleeding-edge field of emotionally intelligent AI. This is definitely worth a listen! Tom shares his unique background (the Army,
If you're wondering how a Tier-1 financial services player like ABN Amro organises its Conversational AI activities, there are a few hints in the job posting they published yesterday on LinkedIn. The job is based in Amsterdam and will supervise the engineering team supporting the bank's
I'm working away on a keynote presentation for an upcoming event and I came across this press release from Bank of America ("BoA") I bookmarked back in April. It's one of those summary releases that bank public relations teams tend to release to showcase
I've been following the work of the team over at Artisan for a little while and then I caught the news today that they've raised a further $11.5M to supercharge their 'AI Artisan' activities. I can imagine a lot of companies would love
Thank you to everyone who attended the Conversational AI Roundtable discussion at Nordic FinTech Week last week. I was joined by industry leaders from across the Nordics from a mix of disciplines. Some were responsible for Conversational AI in their financial services firms, others were actively evaluating it, some were