There are plenty of API listings all over the place, and some of those sites do a really nice job. When you are trying to create an extensible capability with your agents and automatic systems, at some point you're going to want to be able to dynamically look
Having spent quite a lot of time discussing a radical approach to adopting AI over the past year or so, Klarna's CEO, Sebastian Siemiatkowski took to Twitter with a slightly different message recently: We just had an epiphany: in a world of AI nothing will be as valuable
Today, I came across Y-Combinator alum CopyCat. The company helps enterprise customers create browser agents to perform repetitive tasks - just like you might have with the likes of OpenAI's Operator or Claude's 'Computer Use. ' To create a browser agent, you simply describe the
It's time for another AI Innovator Spotlight series, and this time we're featuring Dr. John Bates, the CEO of SER Group. SER Group is defining Intelligent Content Automation (ICA), the next generation of enterprise content management, which leverages AI to provide intelligent content understanding and process
In today's AI Innovator Spotlight, I'm delighted to bring you an overview of how Matt Malden and his team have used Conversational AI. Matt is Chief Product Officer at Globality, the market leader in AI-driven autonomous sourcing. I asked Matt to give us an overview -
I read a fascinating post from Matt Sanderson this afternoon on LinkedIn. Matt is Head of Data Products for Channels (Digital & Customer Operations) at The AA ("the Automobile Association"). Only a year ago – or perhaps just a few months ago, you'd have had to phone
Just in case they're not on your radar already, I want to make sure you have Zaion in your bookmarks. They're a France-based Conversational AI company having quite a good bit of success, most notably with their client (and now investor) La Banque Postale. (Or, more
I’ve seen this movie before, dear reader. I watched the transformation of the mobile industry from a world where Nokia‘s one-million-phones-a-day position of absolute power was eroded, gradually and then suddenly, by the next generation of players. The executives at Nokia just could not see it. They had
I really enjoyed reading this blog post ("Beyond the AI MVP") over at technology news site The Stack from Lawrence Jones, an engineer at incident.io. In the post, Lawrence sets out how 'deceptively simple' it look to deploy AI. Lawrence wanted a little system to
Thanks to reader Michal who highlighted this article in The Banker about leading British digital neobank Kroo Bank has partnered with the team at Forethought to drive their Conversational AI. I wanted to make sure I documented this as I know there are a lot of readers who are curious
I had to do a double-take earlier. It was one of those "You what?" moments. One of those, "Sorry, say that again?" situations. The FT reports that a customer was using the Virgin Money chatbot which, apparently, chided them for using the phrase 'virgin'
If you have an Enterprise agreement with OpenAI (show me a big company that doesn't?) and you're eligible for Zero Data Retention, then you can now choose to enable 'European Data Residency' for your consumption. This is according to the company's blog
Fascinating news from Tokyo – apparently – that apparently indicates the team at OpenAI are experimenting with a SDR ("Sales Development Representative") Agent capability. I found it via a post on Reddit. The poster, MassiveWasabi, took the above screenshot from tge Associated Press live stream featuring Sam Altman and some
Any kind of 'practice' - veterinary, doctor, dental - has the same sort of repetitive challenges that are ripe for a bit of a transformation. The back-and-forth messing about with appointment setting is a great example. Just think about the time and effort used doing this every single
When we bought our current house, the washing machine came with it. It’s a hulking Miele and it must be 10+ years old, if not much older. I’m a big fan of really well made machinery, but at the same time, I’ve also had a lot of
I always like to see what's coming out of Y-Combinator and here's one that caught my attention this week: Vogent: Vogent is an all-in-one platform for building voice agents by using intelligent building blocks, including drag-and-drop conversational flow builders, IVR detection models, spelling-optimized voices, custom phone-ready
Super congratulations to the team over at Conversational AI leader, boost.ai, who today announced their global deal with accounting behemoth, Sage. Back in July last year, I picked up on the news that Sage was hiring in the space and one imagines that this was – in part – to be
There's been a lot of handwringing (and, perhaps, blind panic in some quarters) over the past few days as a result of the general release and availability of DeepSeek. I wasn't surprised. I wasn't shocked. That's not because I'm some
Back in October, the team from Anthropic introduced their Computer Use capability – essentially it's Claude-with-a-computer, navigating your machine by simply taking screenshots and figuring out next steps. Sam, one of the Anthropic researchers demonstrated Claude using a computer to find and complete some organisational data management tasks. Well,
In the olden days, if you wanted an internal agent assist service, to help your contact centre team manage their interactions with customers, you had to engage a specialist Conversational AI vendor. Now, today, it's just $30 per user, free as part of Microsoft 365 Copilot Chat. That,
I've been following Capitec Bank's Conversational AI approach for quite a while, given their strong leadership in the domain, not just in South Africa, but globally. Capitec is South Africa's leading retail banks (40% of the nation banks with them) and they're
Exciting news for the team at Conversational AI vendor, boost.ai – they've just hired David Norris from Snap to become their Chief Marketing Officer. David has been with Snap for 8 years working there most recently as European Head of Creative Strategy. He comments on his LinkedIn announcement
Just over a year ago, Tata Communications completed its $100M acquisition of Kaleyra, a Conversational AI platform vendor. Last month, the company began talking publicly about Kaleyra AI. Visit the Kalerya.com website and you'll find a little banner at the top of the homepage thus: For the
I wanted to highlight this one coming up in March: It's the European Chatbot & Conversational AI Summit taking place from 18th to 20th March 2025. It's being held at the John McIntyre Conference Centre at The University of Edinburgh and you can check out the