The runaway success that is Robinhood has acquired Pluto.fi this week. Whilst Pluto isn't only a Conversational AI, that's one of their key offerings. I can see the sense for Robinhood to lift-and-shift Pluto into their platform (one assumes that's the plan), rather
I came across Umwelt.ai recently as a rather interesting application of Conversational AI internally. I've done a lot of research on how Conversational AI can be tremendously effective serving both external customers and helping dramatically improve the efficiency of internal colleagues who are also serving customers. I
Yesterday I published the video walkthrough of my experience of the HSBC UK chatbot. Do watch that here. Many have already been asking for the text version with the high-resolution images... so here we go. First, a bit of background. Last year HSBC – the global bank – earned $66 billion in
Thank you to everyone for your feedback on the Lloyds vs NatWest Conversational AI head-to-head. Many of you asked what I thought of the other UK banks, so I resolved to do a similar screenshot walkthrough for them. I picked HSBC UK last night and asked their bot the same
Congratulations to the team at OpenFi who have raised £500k in their pre-seed investment round. Lucy Adams at tech.eu has the full story. Lucy writes: Conversational AI platform OpenFi has raised £500,000 in pre-seed funding round. Led by Bijan Morvaridi with additional investments from Fortune Green Capital Ltd
Building on my previous post, several of you asked to see the Conversational AI / chatbot screenshots showing the Lloyds Bank Virtual Assistant in use – but in static form, rather than video. So here we go.... Lloyds Bank - quick overview Lloyds is one of the largest financial services players in
I recently presented at the Futurice Future FinTech event in London on the topic of Conversational AI in Banking. I did a screenshot walk-through of my experience using the chatbots from Lloyds Bank and NatWest Bank. At each stage, I talked through what I was thinking and expecting as I
I came across this post in The Caterer highlighting HiJiffy, a guest communications hub for hotels, resorts and hostels. Here's an excerpt: AI-powered technology benefits the entire industry, from receptionists to managers. Specialised solutions, like the one developed by HiJiffy, are becoming the new standard in guest communications.
For anyone interested in the Conversational AI domain, I recommend reading this article from The Conversation. It details the experiences of an influencer called Caryn Marjorie who was one of the first to 'upload' herself (audio, content) to create a Conversational AI that fans could interact with for
The Khaleej Times has published an interview with Beerud Sheth, Founder and CEO of Conversational AI leader, Gupshup. It's written by Somshankar Bandyopadhyay and I recommend you give it a read. Here's an excerpt: What are some of the most significant trends you see emerging in
I came across this interview by ET Insights last week with David Schreffler from Kore.ai. David is the company's General Manager of International. If you'd like to get some perspective on what the team at Kore.ai are thinking, it's definitely worth a
In five years, the Conversational AI Industry will be worth $38 Billion, up from around $7 Billion this year. So says the team at Databridge Market Research who have recently launched their Global Conversational AI Market Trends Report. This is hot on the heels of IDC's recent report