Come on Squarespace. I logged on to ask the team a question about email forwarding – which, frustratingly – didn't work 'straight out of the box' like I was expecting. I messed around on their FAQ site and couldn't find anything relevant. So I selected the
Last month, LivePerson appointed Sandy Hogan as Chief Revenue Officer. Sandy previously worked for insights specialist SADA, VMWare and Rackspace. The press release suggests she will be supervising global sales and partnerships around the company's Conversation Cloud offering. LivePerson is one of those companies that has been around
I have long been a huge fan of the team at Boost.ai, not least because I've seen their technology up close – and I've been astonished and delighted at what it has enabled for the organisations I've worked with. The team recently posted this
So, to be clear, we're not talking about Conversational AI in the context of chatbots. Instead, the operative phrase is Conversational Intelligence. If you've got a chatbot - a Conversational AI interface - then you might want to add some Conversational Intelligence to it. That, at
Adthena, the leading provider of search intelligence for enterprise brands, has launched a Conversational AI capability for their users. Their CTO explains more in their press release: "Our real-time, conversational chatbot, Ask Arlo, is built using our own in-house technology that harnesses the latest generative AI to help customers
This afternoon I did my very first live stream. I was just testing - it was a fascinating experience. Years ago you needed a room full of hardware and quite a few people to help you deliver this kind of thing. Today, I just pressed a button! In this live
Here's an interesting update from PharmaPhorum I read the other day highlighting how Conversational AI outreach from MyEleanor to potential colonoscopy candidates really helped improve things. Here's the background: They used the MyEleanor bot to make an initial call to try to encourage 2,400 Bronx
News in from NatWest Bank here in the UK. They have a huge Conversational AI implementation and are massive users of the technology across their retail estate. The bank has long been a leader in the category and, from memory, has been experimenting with Cora since 2015 or the like.
Sometimes you need to quote Gartner, IDC, Forrester or someone in your business cases, right? Well here is a report from IDC that you might want to bookmark just in case you need the metrics. Here is the abstract: This IDC study presents a view of worldwide conversational AI tools
I noted this one last month and thought I should make sure to document it – just in case it wasn't on your radar. PolyAI has a very simple statement on its website: Their technology can help resolve over 50% of calls and consistently deliver your best brand experience.
If you're at all curious about Conversational AI in financial services, then I would strongly recommend spending 20 minutes listening to this speech by Mattias Fras, the Group Head of AI Hub at Nordea Bank, the largest bank in Northern Europe. Mattias was speaking at the recently held
Now and again I will post Conversational AI jobs that catch my attention, for your information. Job postings can be exceptionally useful to understand the strategies or approaches of those posting them. The contract job below is for a 'sector-leading financial services client' and is published by Square