I am often writing about public facing chatbots or conversational AIs and whilst they can be incredibly effective for organisations, I want to make sure I'm not forgetting the awesome internal use cases. Many companies I've met and researched – especially in Financial Services – will have one
Earlier this week I published a screenshot walkthrough showing how the Santander UK chatbot, "Sandi", handles a simple debit card replacement request. It blows the other UK banks I've looked at out of the water. It really is night-and-day difference. Sandi just does it. Here'
I caught the Thyme announcement from the Y-Combinator news feed and thought it deserved a note here on Conversational AI News. Here's the super-quick summary: Thyme enables financial advisors to run 10x better meetings. We cover meeting prep, transcription, summarization, CRM syncing, and document parsing. Please introduce us
This groundbreaking technology of AI has prompted a desire at board level to make an impact using AI in financial institutions. From HBR to PwC to The Economist, there are articles reminding board leaders that they need to be all-over AI to remain relevant. I’ve probably been somewhat guilty
I recently wrote on FinTech Profile that I was deeply impressed with the way in which Santander UK had launched their mobile revamp. During that review I noted that the team had deployed "Sandi", their Chatbot (or conversational AI). I resolved to check it out later on. Today
Do you remember we covered the news of OpenFi's launch recently? I reached out to the founder, Sam, to see if it would be possible to interview him and I'm delighted to say he kindly accepted. Sam is a serial founder and is a deeply experienced
Yesterday, I got a phone call from a colleague who was asking why we didn't have a LinkedIn Newsletter for Conversational AI News. I said I was thinking about it. I explained that I felt it was a little excessive given we already have newsletter capability built straight
Inspired by Rajiv Mehta's title at Amazon ("Vice President, Search and Conversational Shopping"), I thought I should pose this question: Does your company have a Head (or Director) of Conversational Shopping? The answer, based on my 30-minutes of LinkedIn-browsing, is: No. I found dozens and dozens
I thought it was worthwhile making sure we've documented Rufus, Amazon's Conversational AI for shopping. Last week, Rajiv Mehta, Amazon's VP Search and Conversational Shopping wrote a post highlighting how the service is now available to every US consumer via the Amazon app. Rajiv
Yesterday I picked up some news from the team at Kore.ai who have been beta-testing their GALE platform for quite some time. In their news release they announced 100 customers are now testing it. This sounds eminently promising. What is GALE? Here is the summary from the release: GALE
It's time for some partnership news. Leading Conversational AI specialists, boost.ai, have announced a collaboration with technology service distributor CX Effect. Here's some of the detail from the release: This partnership will enhance CX Effect's offerings with boost.ai's innovative hybrid
Yesterday I caught this fascinating post from Martin Hill-Wilson on LinkedIn. As the founder of Brainfood, Martin is something of a customer experience expert, speaking regularly at conferences internationally about the importance of CX. In his post, he narrates his frustration trying to get EE's chatbot to do