Following my post earlier this week on the topic of creating Vendor Beauty Parades, I have just updated the 18-page PDF guide that I routinely share with clients. I thought you might be interested to browse through it. Please feel free to share with colleagues. A brief overview: What is
When I'm advising clients in the Conversational AI space, I'm often challenged by executives to give them tangible, meaningful benefits that others have managed to achieve. Often, I talk about FTE redeployment opportunities – that is a key metric that many executives respond to positively. It'
LivePerson's podcast has just finished Season 2 with an episode featuring their CEO, John Sabino. I find John a highly engaging personality – he comes across very well on the company's podcast – and I think he'll be speaking to many executives when he uses the
I came across this post from the team at The CAI Company recently and thought it was worthwhile highlighting. Testing is business-critical when it comes to Conversational AI. I think we all know this. How to test... that's a key question and one that I've been
If you're thinking about making a move into the Conversational AI space – or, you're already running older generation 'decision tree' chatbots – and you'd like to get an idea of what's possible in today's world, I strongly recommend arranging
Sam Oliver, founder of OpenFi (the provider of SalesTalk AI) is an individual we've profiled a few times here on Conversational AI News. (See his recent interview and podcast). He's written an opinion piece for Unite.ai that I wanted to draw your attention to. He
Adnovum, the Swiss digital transformation service provider, is hiring a Conversational AI Consultant. I wanted to document this for two reasons. First, I know many readers are genuinely interested in new jobs that might be relevant for them or a colleague. Second, I think this is a trend we are
Congratulations to the team at Conversational AI leader, boost.ai, who announced yesterday that their AI virtual agents are now available on Salesforce's AppExchange. This is likely to be a game-changer for many brands that have already adopted Salesforce (and, in particular, Salesforce's Data Cloud). You&
I saw an update from Kent Vorland, Chief Operating Officer at Uome this afternoon, announcing the startup's latest feature update: An AI Assistant. Uome is a platform that was created to make self-employed life simple and enables users to run their businesses from their phones. Users can build
I am delighted to confirm the details of our first Conversational AI Mini Summit. I am deeply appreciative of everyone who has reached out with their ideas and suggestions. The feedback I've heard across this week in particular was to aim for plenty of discussion and networking – and
I'll get to the SleekFlow news in just a moment. But first, a bit of context: One of the fantastic things about living in the Middle East is that, in many respects, you can run your life on WhatsApp. * Need to book a hair appointment? Want to check
Here is a great example of the opportunity for the Conversational AI industry. It's a post I came across earlier on one of Reddit's Artificial Intelligence communities with over 640,000 members. The poster asked users for their recommendations for a chatbot that can answer visitor