Call for Speakers: Conversational AI Summit

Next month I'm running our first Conversational AI Summit and I'm hunting for speakers. 23rd August UPDATE: Please see this page for the latest details.

Dodo launches AI Receptionist for the medical marketplace

I had to smile when I saw Dodo's offering: What a fantastic use of Conversational AI! Here's the overview: Dodo handles client communication for front desks end-to-end, starting with vet clinics 🐶 - Our AI receptionist manages calls, books appointments, and answers questions by interacting with internal

Join me on our WhatsApp community

Would you like to follow Conversational AI News updates on WhatsApp? And maybe, also, engage in a bit of immediate discussion? Well then, the Conversational AI News WhatsApp Community is for you! Come on in and say hello. You can just watch if you like, although I will prompt you

Mini Summit: The Business of Conversational AI - Speaking Opportunities

Hello dear reader! I am hosting an event for the Conversational AI industry on 10th/11th/12th of September in London. I'm aiming for a mini-summit approach – so a maximum of 50 attendees. My objective is to host an event on the topic of the Business of Conversational

Webinar: Must know trends in Conversational AI & Choosing the Right Solution

I'm delighted to be participating in an upcoming webinar with Squirro, the leading generative AI-enabled semantic search and insights company. It's taking place on 21st of August at 2pm UK / 3pm CET / 9am EST and 9pm SGT. Here is the overview: This webinar delves into the

Episode 1: Sam Oliver of OpenFi explains how SalesTalk AI automates lead qualification

I'm delighted to bring you our very first podcast interview with ⁠Sam Oliver⁠, Founder of ⁠OpenFi⁠, the team behind the fantastic Conversational AI product, ⁠SalesTalk AI⁠. This episode builds on ⁠the interview I did with Sam⁠ a few weeks ago on Conversational AI News. I had such great

NatWest develops 'LLM Shield' in-house guardrail service for their GenAI activities

Hot on the heels of my post about NatWest's Ask Archie internal Virtual Assistant, I caught this post from the bank's Head of Applied AI, Euan Wielewski, outlining the steps the team has taken in the context of Generative AI guardrails. He gives a bit more

NatWest launches "Ask Archie" internal Conversational AI tool

NatWest has announced they've launched "Ask Archie", their internal Conversational AI virtual assistant to manage employee queries. In a lot of my research on Conversational AI, I've seen many examples where internal Virtual Assistants are delivering fantastic results, especially in the context of '

Vendors: 5 ways to dramatically improve your Conversational AI pitch to clients

This morning I was sitting in a virtual pitch meeting with a large financial services company. I've been asked to advise on their approach to Conversational AI. My first step is generally assessment of the firm's existing capabilities, but that's also a bit boring

The Conversational AI Podcast is up and available

Thank you to those who have been prompting me about the Conversational AI Podcast. I've been busy working away on bringing it to life. We've got 5 episodes in the bag already. I recorded two yesterday! I'll write a note about Episode 1, which

Tier 1 UK Bank: "Chatbot will be our 2nd most popular channel in 2025"

I like to highlight interesting Conversational AI jobs that I see posted here on the site. I think it's helpful to get an idea of what companies are doing in the space – and it's always insightful to see how the companies describe their Conversational AI/chatbot

Interesting job alert: Tier 1 UK bank hiring Chatbot Owner

I came across this job on LinkedIn. Here's the opening paragraph: Head of AI Product/AI Product Lead | Tier 1 UK Bank | London, Manchester, Edinburgh A Tier 1 UK Bank is seeking a Head of AI Product/AI Product Lead to spearhead the development and commercialisation of their