OpenDialog AI wins tifgroup Insurance, launches with HolidaySafe brand
Congratulations to the team at OpenDialog AI who have announced a partnership with tfigroup, one of the UK's leading insurance companies and owners of the prominent Holidaysafe brand.
The agreement will see OpenDialog AI's Conversational AI capabilities deployed first with Holidaysafe and then rolling out to other tifgroup properties in due course.
The fundamental concept – as you might expect – is to enable tifgroup insurance customers the opportunity to serve themselves via the Conversational AI interface. This will initially include self-service of information and policy-related queries.
I would imagine in due course, there may well be the ability to purchase or upgrade in this way too – but I'm just speculating here!
Let's hear from Holidaysafe's Amber Moon:
Amber Moon, Holidaysafe brand manager said: ” We are excited to integrate OpenDialog’s AI capabilities as part of our ongoing commitment to supporting our customers. This collaboration builds on the existing self-serve options available online whilst empowering us to gain valuable insights into customer needs for future ongoing continual improvement.
She continues:
“While our website’s FAQs section is useful, some customers have said that the large amount of information contained there can make it difficult to find what they need. The OpenDialog Concierge can efficiently sift through this information and provide quick, accurate answers, reducing the time and effort required. Additionally, it can offer links for further details or to take customers directly to their personal account area, enhancing their overall experience.”
And here's a quote from OpenDialog AI's Chief Customer Officer, Danny Major:
“We are thrilled to collaborate with tifgroup to bring cutting-edge conversational AI to the travel insurance industry. Our platform is designed to provide a superior customer experience, enabling users to access policy information through intuitive and natural conversations. This partnership not only enhances customer satisfaction but also supports tifgroup’s strategic goals of innovation and operational efficiency.”
Good luck to both parties – and the cupcakes looked fantastic!
If you're looking to connect with OpenDialog AI, I think talking with their Chief Customer Officer Danny Major is a good step. His LinkedIn account is here.
