Kroo Bank working with Forethought to power its Conversational AI

Ewan MacLeod

07 Feb 2025 — 1 min read

Thanks to reader Michal who highlighted this article in The Banker about leading British digital neobank Kroo Bank has partnered with the team at Forethought to drive their Conversational AI.

I wanted to make sure I documented this as I know there are a lot of readers who are curious to understand which vendors are working with which organisations.

I know of the company but I haven't done anything directly with the team or with clients who are big users, so I'm not familiar with their offerings in detail. A quick browse across their website indicates some compelling capability, set out in a nicely structured set of platform offerings ("Solve, Triage, Assist, Discover") - here's how they describe Triage:

Screenshot of the Triage offering on the Forethought website

Just before Christmas, the company announced they were now processing a billion interactions a month. Nice!

In case you're looking to connect with Forethought, I'd start with a note to Al Martin, Head of Solutions and Client Services on LinkedIn.

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