Join me for a Conversational AI roundtable at Nordic FinTech Week

Nordic FinTech Week is one of Europe's premier FinTech events – and it's taking place next week from 25th-26th September in Copenhagen, Denmark.

The Nordic region is, I think it's fair to say, one of the most advanced regions globally when it comes to the implementation and maturity of Conversational AI, particularly in Financial Services.

I am pleased to be hosting a Conversational AI roundtable during the event. It's a 90-minute discussion, taking place on the second day of the event and to ensure a quality experience for everyone, it's invite-only.

If you'd like to participate, please send me an email (ewan@conversationalainews.com) or contact me on LinkedIn to receive the registration code and link.

I've included more details below.

The Logistics

• 🗓️ Thursday, September 26 · 2:15 - 3:45pm CEST
• 📍 TAP1 Copenhagen
• 🎟️ Tickets: https://bit.ly/49un7dD

Round Table Discussion: Conversational AI – Use Cases, Opportunities, Challenges and Ethical Implications

We are delighted to announce an exclusive round table discussion, held under the Chatham House Rules, focusing on "Conversational AI – Use Cases, Opportunities, Challenges and Ethical Implications." As AI becomes increasingly integrated into business processes, particularly through Conversational AI technologies, this discussion will explore the ethical challenges, real-world use cases, and the evolving talent landscape required to harness AI’s full potential in the workplace.

Objective

To explore how Conversational AI is being used across the financial ecosystem and address the opportunities and challenges that this presents, including ethical aspects such as transparency, accountability, and bias. We will also examine how these technologies will reshape the workforce and the skills required to manage this transformation, particularly in the financial sector.

Participants will include a distinguished group of thought leaders:

• Conversational AI Experts: Providing insights on real-world applications and best practices for designing ethical, transparent AI systems.
• Digital & Innovation Leaders: Analyzing how the integration of Conversational AI in the financial sector can drive both operational efficiency and ethical responsibility.
• Corporate Governance Leaders: Sharing perspectives on board-level responsibilities to ensure ethical AI use and robust governance structures.
• Data Security and Privacy Specialists: Reviewing the risks Conversational AI poses to privacy and how to mitigate these through the right protocols and approaches.
• Talent Specialists: Exploring how organizations can prepare their workforce by developing new skills and capabilities to thrive in an AI-augmented workplace.

Key Discussion Themes:

1. Current State: Review the current state of popular Conversational AI use cases across the financial services ecosystem.
2. Opportunities: How are organizations and internal teams benefitting from the introduction of Conversational AI? How do customers benefit
3. Challenges: What are the issues posed by the implementation of Conversational AI systems, for companies, employees, customers and society?
4. Ethical AI in Conversations: How can we ensure that Conversational AI systems are transparent, unbiased, and accountable, especially in customer-facing roles?
5. Governance and Oversight: What role should boards play in overseeing the deployment of Conversational AI and ensuring compliance with ethical standards?
6. The Talent Challenge: What skills are essential for developing, managing, and maintaining Conversational AI systems? How will Conversational AI redefine job roles in the financial industry across the next 5-10 years?
7. Future Use Cases: What are the most promising applications of Conversational AI today, and where will we see the greatest impact in the future?

This roundtable will provide a platform for financial industry leaders to critically examine the opportunities and challenges of implementing Conversational AI. Participants will engage in strategic dialogue on ethical implications, governance frameworks, and emerging best practices for responsible AI adoption. The discussion will also address the transformative impact of these technologies on workforce dynamics and customer interactions in financial services.

I hope to see you there!