IDC publishes their latest Conversational AI Market Share Report
Sometimes you need to quote Gartner, IDC, Forrester or someone in your business cases, right?
Well here is a report from IDC that you might want to bookmark just in case you need the metrics.
Here is the abstract:
This IDC study presents a view of worldwide conversational AI tools and technologies revenue broken down by vendor for the calendar year 2023. "Following a mild dip in acceleration in the challenging year of 2022, the conversational AI tools and technologies software market growth rate recovered in 2023, with the market growing 31% to over $5.8 billion," said Hayley Sutherland, research manager, Conversational AI and Knowledge Discovery at IDC. "As technology suppliers and buyers alike begin to see ROI from generative AI–based features and products, IDC expects this to continue to be a crowded, competitive, and quickly evolving space."
The key figure of interest to many will be that one above: The Conversational AI market has grown by 31% since 2022 to over $5.8 billion.
There are a lot more details in the report which you can find here. It's yours for $7,500 USD.
And for clarity, here's the table of contents for what you'll get in the report:
Table of Contents
IDC Market Share Figure
Figure: Worldwide Conversational AI Tools and Technologies 2023 Share Snapshot
Executive Summary
Advice for Technology Suppliers
Market Share
Table: Worldwide Conversational AI Tools and Technologies Revenue by Vendor, 2021–2023 ($M)
Figure: Worldwide Conversational AI Tools and Technologies Revenue, 2021–2023: Current Currency and Constant Currency
Figure: Worldwide Conversational AI Tools and Technologies Revenue Share by Region, 2023
Figure: Worldwide Conversational AI Tools and Technologies Revenue Share by Deployment Type, 2023
Who Shaped the Year
Market Context
Growth Accelerators
Dynamic Market Conditions
Generative AI Adoption
Growth Inhibitors
Open Source Technology Options
Cost
Significant Market Developments
Methodology
Market Definition
Related Research
