Gupshup's CEO, Beerud Sheth: Conversational AI in the Gulf region
The Khaleej Times has published an interview with Beerud Sheth, Founder and CEO of Conversational AI leader, Gupshup.
It's written by Somshankar Bandyopadhyay and I recommend you give it a read.
Here's an excerpt:
What are some of the most significant trends you see emerging in conversational AI, particularly in the UAE, over the next decade?
Chatbots powered by AI will play a huge role across sectors in improving the quality of customer service. Be it getting the latest electricity bill on chat, payment status or an issue with your refund, businesses that deploy AI chatbots will see their service quality and therefore customer stickiness increase a notch above others. As the UAE’s population becomes increasingly diverse, there will be a growing demand for multilingual support in conversational AI. Businesses will need to adapt to this trend by providing support in multiple languages, including Arabic, English, and other regional languages
Read the full post over at the Khaleej Times.
I think Beerud is absolutely right. The UAE – and the rest of the region – is very well positioned to benefit from Conversational AI. The region already effectively runs on WhatsApp – I used it for almost every service when I lived in Oman and when I'm in Dubai. Everything from booking hair appointments to asking for the menu when I'm in resort at a hotel.
Find Beerud on LinkedIn here.
And in case you're looking for a contact for a conversation, I reckon the best business development contact for Gupshup is likely Mike Donohue, SVP Global Sales:
