Exploding the 3 key myths about chatbots in the business world
Sam Oliver, founder of OpenFi (the provider of SalesTalk AI) is an individual we've profiled a few times here on Conversational AI News. (See his recent interview and podcast).
He's written an opinion piece for Unite.ai that I wanted to draw your attention to.
He begins by highlighting that, yes, many chatbots were pretty useless in the past – and suggest that many still hold this view.
Today’s “chatbots,” on the other hand, are more frequently referring to conversational AI, a tool with much broader capabilities and use cases. And because we now find ourselves in the midst of the generative AI hype cycle, all three of these terms are being used interchangeably. Unfortunately, as a consequence there are many misunderstandings around the risks, use cases, and ROI of investing in conversational AI amongst business leaders, especially in highly regulated industries like finance.
Sam goes on to highlight (and explode!) 3 chatbot myths:
- Customers Hate Chatbots
- Chatbots are Too Risky
- Chatbots aren’t ready for complex tasks
Read the rest of Sam's post here.
Nice work Sam!
