DRUID AI powers Alpha Bank Romania's Conversational AI
Congratulations to the team at Alpha Bank Romania who went live last month with their Virtual Assistant, 'Dana', supported by Conversational AI specialist DRUID AI (here's the news release.)
The Virtual Assistant is offering automated customer servicing through web chat on the bank's website right now. Some of the features supported include:
- Display of checking account balances
- Retrieving of IBANs
- Management of security devices
- Detailed product information
Here's a quote from DRUID's CEO, Liviu Dragan:
"We are thrilled to witness the enhancement of Dana at Alpha Bank Romania, marking a significant milestone in our mission to revolutionize customer service through AI. Dana represents more than just a virtual assistant; it embodies the future of banking, where convenience, efficiency, and accessibility are paramount. We are proud to partner with Alpha Bank Romania in this venture, setting new standards for digital engagement and customer satisfaction in the financial industry," said Liviu Dragan, CEO of DRUID.
And from Alpha Bank Romania:
“Dana is now set to broaden its range of support capabilities through web chat. This is a proof of our dedication to adopting advanced technologies that meet our customers' evolving needs. Dana perfectly embodies our vision of modern, efficient, and customer-centric banking services. While we continue to provide human-assisted support for complex or personalized needs, Dana enables us to leverage all the facilities that technology offers in the banking field", said Cristian Dragos, Executive Vice President Retail of Alpha Bank Romania.
Here are some contacts for DRUID AI. First, here's Liviu, the CEO:
Liviu Dragan - DRUID AI | LinkedIn
Experience: DRUID AI · Location: Bucharest · 500+ connections on LinkedIn. View Liviu Dragan’s profile on LinkedIn, a professional community of 1 billion members.
And here's their VP Sales EMEA & APAC, Martin Kraft.
