Call for Speakers: Conversational AI Summit
Next month I'm running our first Conversational AI Summit and I'm hunting for speakers.
23rd August UPDATE: Please see this page for the latest details.
Read more
Microsoft 365 Copilot Chat: How dangerous is this for Conversational AI vendors?
In the olden days, if you wanted an internal agent assist service, to help your contact centre team manage their interactions with customers, you had to engage a specialist Conversational AI vendor. Now, today, it's just $30 per user, free as part of Microsoft 365 Copilot Chat. That,
50% of South Africa's Capitec Bank 15M annual customer conversations are via WhatsApp
I've been following Capitec Bank's Conversational AI approach for quite a while, given their strong leadership in the domain, not just in South Africa, but globally. Capitec is South Africa's leading retail banks (40% of the nation banks with them) and they're
boost.ai Snap(s) up David Norris to become Chief Marketing Officer
Exciting news for the team at Conversational AI vendor, boost.ai – they've just hired David Norris from Snap to become their Chief Marketing Officer. David has been with Snap for 8 years working there most recently as European Head of Creative Strategy. He comments on his LinkedIn announcement
Tata Communications begins focus on Conversational AI with Kaleyra AI
Just over a year ago, Tata Communications completed its $100M acquisition of Kaleyra, a Conversational AI platform vendor. Last month, the company began talking publicly about Kaleyra AI. Visit the Kalerya.com website and you'll find a little banner at the top of the homepage thus: For the