boost.ai AI Virtual Agents now available on Salesforce's AppExchange
Congratulations to the team at Conversational AI leader, boost.ai, who announced yesterday that their AI virtual agents are now available on Salesforce's AppExchange.
This is likely to be a game-changer for many brands that have already adopted Salesforce (and, in particular, Salesforce's Data Cloud). You'll now be able to bring data from anywhere in the Salesforce ecosystem to help power your virtual agents from boost.ai.
I can imagine quite a lot of companies reacting positively to this news, especially if they've already spent a huge amount of time and effort evaluating, approving and adopting the Salesforce platform.
Here's the summary from the boost.ai announcement:
boost.ai today announced it has launched boost.ai on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to deliver hyper-personalized customer experiences while operating at scale. boost.ai's generative-first approach to customer service pairs the best safety practices of traditional conversational AI with the power of generative technology. Trusted by global brands across the finance and insurance sectors, boost.ai boasts a 90% resolution rate across all conversations.
And here's boost.ai CEO, Jerry Haywood on the news:
"The key aspects every business leader needs to consider when exploring AI today are risk and functionality. We've now delivered a true generative-hybrid solution within the Salesforce ecosystem, providing a dynamic AI platform that stays within the risk profile of even the most restrictive industries such as financial services."
"Customers will have immediate access to new features like multilingual support. In a market driven by the consumer, customers will be able to unlock an AI-powered customer experience that they can trust."
If you're curious about the 90% figure, there are a few case studies here from the team.
boost.ai connections:
