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You may recall some of my recent posts about the mighty NatWest and their Conversational AI chatbot, Cora. Well, reader Michal highlighted this report from the team at Finextra which makes for interesting reading if you're keen to know more about NatWest's ongoing journey. The report
Welcome to 2025. This week I've been straight back into action after New Year's Day with a series of strategy workshops for some financial services clients. One comment from one of the workshops this morning really caught my attention. I asked the CIO for their approval
News in from the team at Inicio AI: They've hired Daryl P.M. to be their new Director of Client Experience. According to his LinkedIn profile, Daryl was previously Product Manager of TSB Bank's FinTech and Open Banking offerings. Caroline Walton, Inicio AI's Chief
Bjartmar Strøm Jensen is the Director of Quality Excellence at the insurance giant Tryg. He was recently on stage at boost.ai's BoostCamp London event and described their fantastic journey with Conversational AI. He highlights that back in 2018, the company had 314 sales agents, backed by 65
Good news at the tail end of the year for the team at OpenDialog! The company's Chief Customer Officer Danny Major posted on LinkedIn this morning highlighting that they've gone live with not one, but two NHS Trusts! Danny reports that one NHS Trust is using
I'm a big fan of the work that the team from Koios are doing and they were one of two companies to help support our first Conversational AI News mini summit. I was therefore delighted to see that they were featured in the Daily Telegraph newspaper's
How will Apple's Siri connect to your customer's systems to manage their requirements? If you're in the business of offering Conversational AI interfaces to all and sundry (and I know many readers are), how are you thinking about the near future? Whilst many of
I wanted to highlight this article by Richard Waters in the Financial Times over the weekend. I think it's always useful to track what external 'normal' media is saying about the rise of the agentic interface - or conversational AI. Publications like the FT, the Economist
Hot on the heels of the company's Gen AI Product Manager role, Vodafone is now hiring a Digital Product lead - Chatbots. I am sure there is likely to be a lot of interest in this one, given the company's size and scale of ambition. 7
I was in a meeting recently with a handful of senior bank executives discussing the somewhat broad topic of 'Digital Transformation'. Unprompted, there was a lot of dialogue about AI - somewhat naturally, as you might expect. While a lot of executives were discussing their challenges with some
I do a lot of advisory work with Conversational AI in regulated industries, specifically Financial Services. In this space, there can be no hallucination – or, as many banks correctly insist on terming it, incorrect* answers. But fear not, dear reader, hallucination is now a thing of the past, as long
I came across this job on LinkedIn advertised by Vodafone – it's a repost, that is, they didn't appear to have any success the first time, so they've recently reposted it 2 days ago. I'm highlighting it because of this specific line in