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There's been a lot of noise around Amazon reportedly aiming to introduce a Conversational AI capability through Alexa. I was steeling myself for yet another Amazon announcement that could have dramatic ramifications for the Conversational AI marketplace. But, no. Reuters is reporting that Amazon is considering launching a
If you've been following TeamSupport recently you'll have seen they've jumped aboard the AI train by launching AI Assist. They've been pretty well known for offering support ticketing and live chat support - the kind you'll likely see popping up
It's always useful to observe who's moving around and who's being employed, especially if you're tracking Conversational AI vendors, because it can give a really useful insight into the strategies being followed. IT Brief in Australia picked up the news that Kore.
Here's a really interesting use of Conversational AI: Embedding it as an 'analyst' within your existing service offering. The logic is simple: Don't boil the ocean and create your own Conversational AI capability for a specific use case. Instead, get Inventive to supply it.
The whole process behind the National Health Service is crying out for more conversational AI services in my view. So it's great to read that EBO has launched a Conversational AI virtual assistant for the Lancashire and South Cumbria NHS Foundation Trust. Health Tech World has the full