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I recently presented at the Futurice Future FinTech event in London on the topic of Conversational AI in Banking. I did a screenshot walk-through of my experience using the chatbots from Lloyds Bank and NatWest Bank. At each stage, I talked through what I was thinking and expecting as I
I came across this post in The Caterer highlighting HiJiffy, a guest communications hub for hotels, resorts and hostels. Here's an excerpt: AI-powered technology benefits the entire industry, from receptionists to managers. Specialised solutions, like the one developed by HiJiffy, are becoming the new standard in guest communications.
For anyone interested in the Conversational AI domain, I recommend reading this article from The Conversation. It details the experiences of an influencer called Caryn Marjorie who was one of the first to 'upload' herself (audio, content) to create a Conversational AI that fans could interact with for
The Khaleej Times has published an interview with Beerud Sheth, Founder and CEO of Conversational AI leader, Gupshup. It's written by Somshankar Bandyopadhyay and I recommend you give it a read. Here's an excerpt: What are some of the most significant trends you see emerging in
I came across this interview by ET Insights last week with David Schreffler from Kore.ai. David is the company's General Manager of International. If you'd like to get some perspective on what the team at Kore.ai are thinking, it's definitely worth a
In five years, the Conversational AI Industry will be worth $38 Billion, up from around $7 Billion this year. So says the team at Databridge Market Research who have recently launched their Global Conversational AI Market Trends Report. This is hot on the heels of IDC's recent report
Tifin is doing some rather interesting things in the Conversational AI space. Here's the boilerplate overview of the company from a recent release: TIFIN is an AI and innovation platform for better wealth outcomes. Founded by Dr. Vinay Nair, TIFIN creates and operates new companies that apply data
Tifin is an AI focused company that creates companies to improve wealth outcomes. They've just launched a Conversational AI investment guidance service in India called MyFi, according to the Economic Times of India. I wanted to document this one as I think we'll likely see a
Come on Squarespace. I logged on to ask the team a question about email forwarding – which, frustratingly – didn't work 'straight out of the box' like I was expecting. I messed around on their FAQ site and couldn't find anything relevant. So I selected the
Last month, LivePerson appointed Sandy Hogan as Chief Revenue Officer. Sandy previously worked for insights specialist SADA, VMWare and Rackspace. The press release suggests she will be supervising global sales and partnerships around the company's Conversation Cloud offering. LivePerson is one of those companies that has been around
I have long been a huge fan of the team at Boost.ai, not least because I've seen their technology up close – and I've been astonished and delighted at what it has enabled for the organisations I've worked with. The team recently posted this
So, to be clear, we're not talking about Conversational AI in the context of chatbots. Instead, the operative phrase is Conversational Intelligence. If you've got a chatbot - a Conversational AI interface - then you might want to add some Conversational Intelligence to it. That, at