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The first episode is up! (Technically, it's episode zero, because I was making sure everything is setup and working.) * You can find it on Spotify here. * You can find it on Apple here. * You can find it on YouTube here. And you will shortly be able to find
I saw this news on the Incio AI LinkedIn feed earlier today and made a note to write about it. Rachel Curtis, CEO & Co-Founder of Incio AI re-posted it with these comments: Such a great partnership with Alasdair Skeoch, Steven Smart, Allan Scullion and the team 😁. It's
Only a few weeks back, I wrote a note welcoming all 1,140 subscribers to Conversational AI News on LinkedIn. We'll, we've almost doubled. Almost! We're at 2,039 subscribers as of this morning on the LinkedIn Newsletter. Woah! You are all very, very
I read recently that Meta has begun to close off access to its various Celebrity AI Clone / chatbot offerings. A load of tech websites covered the announcement but I caught the news via The Verge. I was never a big fan of the concept of interacting with an AI version
This one popped up in my feed and I thought it deserved to be highlighted as an interesting use of Conversational AI. The team at Cloudy Bay Wines decided to make it slightly easier for you to explain why you're out of the office this coming Friday evening
I've got quite a lot of travel coming up across the next half of the year. I use a whole array of applications and services to help me do that – like most, I've got a specific set of workloads and processes for trying to optimise everything.
Have you seen the Business Insider post (subscription required) discussing the actions of a Pharma CIO who reportedly cancelled their Microsoft 365 Copilot subscription? Dr Jeffrey Funk wrote an article on LinkedIn helpfully quoting some of the article text. Here are some choice paragraphs: “A pharma company stopped using Microsoft&
NatWest Bank in the UK have long been leaders in the chatbot and conversational AI space – way before many other banks had even thought about 'chat' as an interface. The bank has been investing for, I think it's fair to say, almost a decade (at my
I found this one online and thought it was worthwhile highlighting for several reasons. Firstly, someone reading might be interested in the opportunity. The direct link is right here. Second, it's a super insight into how Sage – a world leader in accountancy software – is approaching the role of
For those of you who are following along at home, I recently used the Santander UK chatbot, Sandi, to test ordering a replacement debit card (and here's the video walkthrough). The process was so smooth that I didn't get the opportunity to pause... normally when I&
I am often writing about public facing chatbots or conversational AIs and whilst they can be incredibly effective for organisations, I want to make sure I'm not forgetting the awesome internal use cases. Many companies I've met and researched – especially in Financial Services – will have one
Earlier this week I published a screenshot walkthrough showing how the Santander UK chatbot, "Sandi", handles a simple debit card replacement request. It blows the other UK banks I've looked at out of the water. It really is night-and-day difference. Sandi just does it. Here'