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Have you seen the Business Insider post (subscription required) discussing the actions of a Pharma CIO who reportedly cancelled their Microsoft 365 Copilot subscription? Dr Jeffrey Funk wrote an article on LinkedIn helpfully quoting some of the article text. Here are some choice paragraphs: “A pharma company stopped using Microsoft&
NatWest Bank in the UK have long been leaders in the chatbot and conversational AI space – way before many other banks had even thought about 'chat' as an interface. The bank has been investing for, I think it's fair to say, almost a decade (at my
I found this one online and thought it was worthwhile highlighting for several reasons. Firstly, someone reading might be interested in the opportunity. The direct link is right here. Second, it's a super insight into how Sage – a world leader in accountancy software – is approaching the role of
For those of you who are following along at home, I recently used the Santander UK chatbot, Sandi, to test ordering a replacement debit card (and here's the video walkthrough). The process was so smooth that I didn't get the opportunity to pause... normally when I&
I am often writing about public facing chatbots or conversational AIs and whilst they can be incredibly effective for organisations, I want to make sure I'm not forgetting the awesome internal use cases. Many companies I've met and researched – especially in Financial Services – will have one
Earlier this week I published a screenshot walkthrough showing how the Santander UK chatbot, "Sandi", handles a simple debit card replacement request. It blows the other UK banks I've looked at out of the water. It really is night-and-day difference. Sandi just does it. Here'
I caught the Thyme announcement from the Y-Combinator news feed and thought it deserved a note here on Conversational AI News. Here's the super-quick summary: Thyme enables financial advisors to run 10x better meetings. We cover meeting prep, transcription, summarization, CRM syncing, and document parsing. Please introduce us
I recently wrote on FinTech Profile that I was deeply impressed with the way in which Santander UK had launched their mobile revamp. During that review I noted that the team had deployed "Sandi", their Chatbot (or conversational AI). I resolved to check it out later on. Today
Do you remember we covered the news of OpenFi's launch recently? I reached out to the founder, Sam, to see if it would be possible to interview him and I'm delighted to say he kindly accepted. Sam is a serial founder and is a deeply experienced
Yesterday, I got a phone call from a colleague who was asking why we didn't have a LinkedIn Newsletter for Conversational AI News. I said I was thinking about it. I explained that I felt it was a little excessive given we already have newsletter capability built straight
Inspired by Rajiv Mehta's title at Amazon ("Vice President, Search and Conversational Shopping"), I thought I should pose this question: Does your company have a Head (or Director) of Conversational Shopping? The answer, based on my 30-minutes of LinkedIn-browsing, is: No. I found dozens and dozens
I thought it was worthwhile making sure we've documented Rufus, Amazon's Conversational AI for shopping. Last week, Rajiv Mehta, Amazon's VP Search and Conversational Shopping wrote a post highlighting how the service is now available to every US consumer via the Amazon app. Rajiv