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There is nothing more frustrating than being locked out of your digital accounts – and, I can imagine that frustration hits a new level when that account is your primary means of revenue generation, as it is for so many YouTubers. Danny Gallagher over at Engadget wrote a post announcing this
Here's a great example of an internal use case for Conversational AI from Commonwealth Bank of Australia. Quite a few companies are embarking on some kind of chatbot or Conversational AI automation of their helpdesk and HR functions. CommBank wrote about it in their annual report, thus: We
I can imagine the world of real estate needs a bit of help when it comes to managing the crazy amount of documentation generated by so many different actors - clients, national government, local government, specific agencies and so on. The team at Henry.ai have decided to help out
Engage Customer, Sabio and Genesys have collaborated to release a fascinating report titled "CX in the Age of AI". To create the report, they engaged about 30,000 individuals across the Engage Customer community, together with a podcast episode and roundtable discussion. Some of the results are pretty
Here's a question that was submitted to Squirro's Conversational AI Webinar that took place this afternoon via Zoom. Due to the packed agenda, we didn't get a chance to directly address this particular one so I resolved (with the approval of Squirro) to answer
Hi all - I've got the Diet Coke at the ready for today's Conversational AI webinar with Squirro. Please do join if you've got the time - you'll be able to ask questions too! It's taking place today at 2pm
Former British PM, Tony Blair, is apparently very keen on the idea of using Conversational AI (or "chatbots") to help augment the National Health Service ("NHS") here in the UK. This is according to this recent post in Politico. Here's a snippet: “In time
Here's another role that illustrates the ongoing development of the Conversational AI industry. KeyBank is one of America's largest financial institutions - the 25th largest, to be precise (according to Wikipedia!). They've got assets of $187B, 1,000+ branches and about 17,000 employees.
Here's an interesting one if you're working with Conversational AI Voice Agents: Hamming AI. The startup is offering automated testing for voice agents to flag quality issues in development and production. I caught their Y-Combinator launch post recently and thought I needed to document it here.
This morning the team at OpenDialog AI launched their Insurance AI Co-Pilot offering for insurers, brokers and MGAs ("managing general agents"). They've produced a rather helpful video showing how the product works for the agent whilst a customer is on the phone. Above, you can see
I had to smile when I read this case study from LivePerson this morning. It's a fascinating illustration of a slightly different approach to managing customer interactions. At Frost Bank, headquartered in Texas, their philosophy is that you always interact with a real, live human Texan, 24/7.
This has been sitting in my queue since June and I have been meaning to make sure I documented it for posterity. I was talking to a client the other day about Cognigy and I casually mentioned the 'hundred million' they'd raised. "What?" asked