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In the olden days, if you wanted an internal agent assist service, to help your contact centre team manage their interactions with customers, you had to engage a specialist Conversational AI vendor. Now, today, it's just $30 per user, free as part of Microsoft 365 Copilot Chat. That,
I've been following Capitec Bank's Conversational AI approach for quite a while, given their strong leadership in the domain, not just in South Africa, but globally. Capitec is South Africa's leading retail banks (40% of the nation banks with them) and they're
Exciting news for the team at Conversational AI vendor, boost.ai – they've just hired David Norris from Snap to become their Chief Marketing Officer. David has been with Snap for 8 years working there most recently as European Head of Creative Strategy. He comments on his LinkedIn announcement
Just over a year ago, Tata Communications completed its $100M acquisition of Kaleyra, a Conversational AI platform vendor. Last month, the company began talking publicly about Kaleyra AI. Visit the Kalerya.com website and you'll find a little banner at the top of the homepage thus: For the
I wanted to highlight this one coming up in March: It's the European Chatbot & Conversational AI Summit taking place from 18th to 20th March 2025. It's being held at the John McIntyre Conference Centre at The University of Edinburgh and you can check out the
Here's another fascinating role that is a good example of how the Conversational AI industry is continuing to develop from the point of Google Cloud (but not necessarily from the point of view of third-party Conversational AI vendors!). Here's where the position will be located within
Disney's Direct to Consumer team is hiring a Product Manager to supervise their "Expansion and Innovation" with Conversational AI. I caught this one recently and wanted to make sure I documented it as it's always useful to track what some of the big media
It's great to see the team at UK-based Conversational AI specialists, Inicio AI, announcing yet another client, this time in the form of financial services provider 118 118 Money. Inicio AI commented on their LinkedIn thus: We are delighted to announce our latest new client, 118 118 Money,
Stimulating news from the team at Conversational AI leader OpenDialog today. They've launched an AI Agent Accelerator, aimed at anyone who's thinking about experimenting with building and deploying their own AI Agent. Here's the overview: If you’re looking for a fast, reliable, and
I was in the middle of a strategy workshop with a financial services firm when I saw this one pop up in my feeds. I wanted to make sure that I documented this one. It's already in my client awareness presentations! The Verge sat down with Microsoft'
NLX, the AI platform that powers advanced conversational experiences for the likes of Red Bull, United and Comcast, has some hiring news. They've recruited Christian Wagner from AWS who joins as their Chief Customer Officer. Welcome to the Conversational AI industry, Christian. NLX comments: Wagner brings decades of
You may recall some of my recent posts about the mighty NatWest and their Conversational AI chatbot, Cora. Well, reader Michal highlighted this report from the team at Finextra which makes for interesting reading if you're keen to know more about NatWest's ongoing journey. The report