AI Innovator Spotlight: Matt Malden, Chief Product Officer, Globality

In today's AI Innovator Spotlight, I'm delighted to bring you an overview of how Matt Malden and his team have used Conversational AI.

Matt is Chief Product Officer at Globality, the market leader in AI-driven autonomous sourcing. I asked Matt to give us an overview - my questions are in bold.

Over to you Matt:

How is Globality using Conversational AI?

Globality’s conversational AI-driven interface transforms traditional procurement and sourcing, i.e. RFx (request for anything) processes, increasing efficiencies by up to 90% at leading global enterprises. In one example, BT, the UK-based telecoms giant, reported in its 2024 Annual Report that Globality reduced its average time to market from ten working days to one.

Glo, Globality’s AI Agent, transforms the procurement model of Fortune 500 and Global 2000 companies by facilitating effective competition and automating the sourcing journey at every stage of the process.

Glo understands and synthesizes any files and business requirements a user has and significantly shortens the time-to-market by creating the scope of work, finding the best-fit providers, streamlining proposals, and negotiating pricing.

Glo is powered by proprietary data, collected and refined over almost a decade, and is now backed by endless knowledge from LLMs (large language models) about any sourcing topic imaginable. Glo's ability to tap into the combination of those two sources of knowledge and curate them instantly makes it the most powerful sourcing agent available.

How does Glow advance human-AI interaction?

While publicly available LLMs provide great content, users of domain-specific business applications need AI to leverage proprietary data unavailable in the public domain to drive exponential benefits. Globality is a native AI company, harnessing the power of NLP (natural language processing) and ML (machine learning) in combination with procurement expertise since 2015.

The recent advancements in the conversational AI space have exponentially sped up the ability to accomplish its vision of streamlining and automating procurement processes because it empowers Glo to expand into areas like predictive pricing, benchmarking, and negotiations—areas that are highly complex and have never before been understood or mastered by algorithmic systems.

Tell us about real-world impact and user feedback?

UK retail giant Tesco transformed its procurement function by adopting Conversational AI “adding” Glo as a trusted new virtual team member, guiding the buying process through intelligent, natural language interactions and enhancing sourcing quality and cost-effectiveness.

Ninety percent of Tesco’s sourcing events now employ Globality to help business stakeholders quickly find the best supplier, while reducing costs by up to 20%. Similarly, UCB Pharma uses Glo to receive cost management, risk assessment, and market analysis recommendations.

These AI-generated recommendations have proven more effective than experience-based suggestions from technologists and procurement specialists.

What kind of features and improvements have you got in the roadmap?

As virtual agents like Glo expand into multimodal capabilities, they'll be able to interact with much more diverse and rich content formats than just text—leveraging video, audio and imagery in an integrated way to simplify the process further.

Every aspect of procurement will be enhanced. Glo will be proactive, predictive, and highly personalized to drive savings in areas that users hadn't identified they could capture previously.

What's your vision for future human-AI conversations?

Implementing AI in business applications isn’t about a discrete feature, it’s about implementing AI pervasively throughout the platform and delivering an intuitive, transparent and prescriptive user experience. AI-driven autonomous sourcing can instantly aggregate supplier responses, analyze the data, identify anomalies, run simulations, and deliver actionable insights in real time.

Thank you so much for taking the time to contribute Matt, that was brilliant.

You can find out more about Matt on his LinkedIn profile. Find out more about Globality at http://www.globality.com and find more about Glo on their dedicated AI page.