About this site
Conversational AI News is an independent publication, launched in June 2024, about conversational AI in practice: chatbots, voice assistants, LLMs, AI agents and the customer-experience technology built on them.
It is written for the people deploying this technology, including CX leaders, AI practitioners and product teams, and it favours real-world results over announcements.
What you'll find here
Interviews with the people building and running conversational AI, opinion pieces from practitioners, analysis of new research, and news from the companies in the space, always linked back to the original source.
Who's behind it
Conversational AI News is edited by Ewan MacLeod. It is published alongside the Conversational AI Podcast. Read how we work, including how we use AI, in our editorial policy.