Nordea and Mastercard Complete Finland's First Live AI Agent Payment
An AI agent autonomously bought a product and paid for it on a customer's behalf. The coffee was cheap; the implications for agentic commerce are not.
How Monzo Bank Built Their Own AI Agent For Live Customer Support - Without Losing Control
Monzo's Ops Agent now handles routine work across 150+ customer intents. The lesson for deploying conversational AI in a regulated setting is in the guardrails, not the model.
Specialist vs general AI agents for Debt Collection
Wired reports US debt collection is being automated at extraordinary scale. London's Inicio AI offers a glimpse of what a more thoughtful version of the same technology can look like.
Gen Z Is Replacing Google With ChatGPT, and Brands Should Be Paying Attention
A new report from social marketing agency Sociallyin argues that the generational
Lloyds Puts an AI Agent in the Boardroom: What CX and AI Teams Should Notice
An AI agent has taken a seat in the boardroom of one
Development Bank of Wales Awards AI Training Contract in Sign of Growing Organisational AI Adoption
The Development Bank of Wales has awarded a £50,000 contract for
Starling Bank Launches UK's First Agentic AI Financial Assistant
Following NatWest's launch of agentic AI through Cora, Starling Bank
PolyAI Ranked #12 on Sunday Times 100 Tech List for 2026
Super congratulations to London-based voice AI company PolyAI, which has landed at
Satish Thiagarajan, CEO, Brysa
Satish Thiagarajan is the founder and CEO of Brysa, a Salesforce consulting
NatWest Launches Agentic AI Money Management with Cora, Powered by OpenAI
I wrote a while back about NatWest's enterprise agreement with
Spotify's Best Developers Haven't Written Code Since December — What Their Earnings Call Tells Us About AI-Led Development
I wanted to preserve this one for posterity as it was the
"A mobile app is a slow API" (for your Agent)
I've been sitting playing with and watching the development of