Virgin Media O2 puts a Sierra-built AI voice agent on broadband fault calls
The UK operator is rolling out a voice agent built with Sierra on routine broadband fault calls, with human advisors still on hand.
InTouchNow raises £2.3m to take its AI receptionist to more NHS GP surgeries
Ada Ventures leads the seed round for the former NHS call centre turned AI voice agent company.
Reecall raises €3.5m to sell white-label voice AI to software makers
Founders Future leads the round as the Paris company's pivot to selling voice AI infrastructure through partners quadruples revenue.
Recently added to the Conversational AI Marketplace
Seven vendors recently added to the Conversational AI Marketplace, from Arabic-first voice agents and on-premise live chat to AI governance.
AI Chatbots Fail Voters: The Human-Context Problem
Leading AI chatbots gave inaccurate election answers, with performance dropping 16% in Spanish. The real problem? AI can't understand why people ask questions.
AI Agents Need Identity Governance, Not Shared Credentials
Why autonomous AI agents need individual identities and clearly defined permissions—just like human employees—before they cause breaches at machine-speed.
Why the EU AI Act Shouldn't Stop AI in Customer Service
The EU AI Act encourages discipline in AI deployment. The solution: let AI manage conversations while business systems control decisions.
AI's 'Token-Maxing' Era Over as Subsidy End Forces Reckoning
The withdrawal of AI vendor subsidies has ended the token-maxing era, forcing businesses to confront the true cost of their AI consumption and scrutinise ROI.
Conversational banking AI goes off-the-shelf as MX packages it for smaller banks
Conversational AI over customer transaction data is years old at the neobanks. MX's pitch: a white-labelled, governed version the thousands of banks that never built their own can buy off the shelf.
Santander switches on AI for all 185,000 staff as its 'AI-first' bet starts paying off
Santander has extended AI access from 40,000 to all 185,000 employees, with 280+ production agents and €35m in Q1 business value on the way to a €1bn target.
Why Brands Are Still Cautious About AI in Customer Service
Maria Paredes Piscione of Sabio Group on why organisations are comfortable with AI in customer service in principle, yet far more cautious the moment it enters a live, emotional interaction - and how to design for the difference.
Alex Wu, Founder and CEO, DeepWisdom
The founder of DeepWisdom and creator of MetaGPT on 'vibe business', why multi-agent systems mirror how real companies work, the rise of 'silicon-based participants', and the AI tools he actually reaches for.