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Backbase makes Conversational Banking generally available, with AI agents acting on customer requests

Backbase makes Conversational Banking generally available, with AI agents acting on customer requests

Backbase's Conversational Banking, now generally available, lets AI agents complete bank requests by voice or text within bank-set permissions.

Jack Lundstedt Titi, CEO and Co-Founder, Vetz

Jack Lundstedt Titi, CEO and Co-Founder, Vetz

Vetz's co-founder on why a vet consultation is harder to transcribe than a GP's, juggling languages mid-appointment, and why "AI scribe" will soon feel outdated.

Cisco's Dialog lets Webex AI agents keep working after the customer conversation ends

Conversational AI

Cisco's Dialog lets Webex AI agents keep working after the customer conversation ends

Cisco's new Dialog harness lets Webex AI agents keep working on a customer's issue after the conversation ends, as Claude and OpenAI come to Webex.

Automation Anywhere to acquire Boost.ai, adding conversational and voice AI to its automation platform

Conversational AI

Automation Anywhere to acquire Boost.ai, adding conversational and voice AI to its automation platform

Automation Anywhere has agreed to buy Boost.ai from Nordic Capital, its second AI acquisition in a year, with the deal due to close in Q4 2026.

Rob Harvey, Chief Product Officer, Sidetrade

Rob Harvey, Chief Product Officer, Sidetrade

Sidetrade's CPO on what its Aimie agents may do alone when collecting cash for Mistras, how they handle disputes, and how every decision is audited.

Lloyds cuts AI project setup from three weeks to five minutes on its Atlas platform

Conversational AI

Lloyds cuts AI project setup from three weeks to five minutes on its Atlas platform

Lloyds Banking Group cut AI project setup on its Atlas platform from three weeks to five minutes, and now plans to use AI to run the platform.

Barclays expands Anthropic partnership as Claude sorts 120,000 client emails a day

Conversational AI

Barclays expands Anthropic partnership as Claude sorts 120,000 client emails a day

Barclays is extending Claude across the bank; 16,000 staff use a Claude-powered knowledge assistant and Claude sorts 120,000 emails a day.

ABN AMRO to pilot Wonderful's AI agents on multi-step banking workflows

Conversational AI

ABN AMRO to pilot Wonderful's AI agents on multi-step banking workflows

ABN AMRO is preparing a pilot with Wonderful to test AI agents on multi-step workflows, with human oversight and measurable results.

NatWest starts rolling out its in-house voice AI for spending insights

Conversational AI

NatWest starts rolling out its in-house voice AI for spending insights

NatWest's CAIRO team has put a real-time, voice-to-voice spending assistant built on its own small models in front of RBS customers, with NatWest next.

Mid-sized companies stall between AI pilots and scale, Make research finds

Conversational AI

Mid-sized companies stall between AI pilots and scale, Make research finds

Make's report on companies with 250-1,000 staff finds ownership and governance, not technology, keep AI stuck in pilots.

New to the Conversational AI Marketplace: Famulor

Conversational AI

New to the Conversational AI Marketplace: Famulor

A German AI voice agent platform that answers calls, runs outbound campaigns and follows up over WhatsApp, SMS and email, with EU hosting.

Virgin Media O2 puts a Sierra-built AI voice agent on broadband fault calls

Conversational AI

Virgin Media O2 puts a Sierra-built AI voice agent on broadband fault calls

The UK operator is rolling out a voice agent built with Sierra on routine broadband fault calls, with human advisors still on hand.