Were you wondering what Lance Berks, SVP of Amelia did next after the company was purchased by SoundHound? Here's your answer: He's joined Financial Services Conversational AI leader, Kasisto, as their new CEO (see the press release). This comes a month after the company raised its
News in from the team at Bain & Company today. They're announcing an expanded partnership with OpenAI. I've placed the release below as I'm sure it will be of specific interest to quite a few readers. Here are some takeaways that I picked out:
This is obviously a fake headline, right? Can you imagine if that was a real headline? Can you imagine if the headline was: "Microsoft announces new guardrail tool to reduce Excel calculation errors" How did you react? Reduce Excel calculation errors? Did you say reduce? As in… there
Luke Budka was one of the first executives in the Public Relations industry to adopt the job title, "AI Director". I sat down and recorded a fascinating episode with him about how his company Definition is implementing Conversational AI for the whole company – and how they're
Hello, welcome and thank you to Neil Marley and the team at Qualyfi who are sponsoring next week's Conversational AI Mini Summit in London. I asked Neil to give us a quick overview of the company: Qualyfi was founded to help anyone forge a career in technology, regardless
I am excited to announce that the Koios team, pioneers in emotionally intelligent conversational AI, will sponsor next week’s Conversational AI Mini Summit. Tom Sherwood, Koios CEO, will speak about their innovative platform, which empowers organisations to scale personalised learning through AI-driven L&D coaches. He’ll explore
I've been meaning to make sure I wrote about what the team at Play.ht have been creating. The company offers AI Text to Speech, AI Voice Cloning and a Voice Generation API – and I have to say, the demos I've tried are really, really good.
I found this one online and thought it was worthwhile highlighting for several reasons. Firstly, someone reading might be interested in the opportunity. The direct link is right here. Second, it's a super insight into how Sage – a world leader in accountancy software – is approaching the role of
I recently wrote on FinTech Profile that I was deeply impressed with the way in which Santander UK had launched their mobile revamp. During that review I noted that the team had deployed "Sandi", their Chatbot (or conversational AI). I resolved to check it out later on. Today
News and insight for the Conversational AI industry
I sat down with the top person at a Tier 1 bank the other day. The individual is responsible for the global Conversational AI strategy of this European-based financial services giant. As a former bank executive (Chief Digital Officer, Chief Transformation Officer), I always enjoy sitting down with current executives
It's time for another podcast interview with an industry giant: This time I'm meeting Darren Ford, the founder and director of The CAI Company. Those of you who came to the Conversational AI Mini Summit last month may remember meeting Darren during the event – I was
I've been mixing with a lot of senior executives in the financial services industry recently and I have been doing a lot of discussion around AI. I'm an external faculty member at the London Institute of Banking and Finance, focusing on digital banking, digital transformation, FinTech,
That's the question I got this week from a despondent Chief Retail Officer talking about their bank's deployment of a Conversational AI solution. "Oh, that doesn't sound too promising?" I said, encouraging the executive to say some more. A pained look swept
This one popped up on my radar today and I thought it was worthwhile noting. Indeed, I thought the description might be referring to my previous post about Sierra AI – but then I saw the 'East Coast' reference and I'm pretty confident that Sierra is located
I've been watching Sierra AI now and again to see how things have been going and goodness me, it's getting exciting. The story for me begins with this TechCrunch piece ("No one seemed to see Bret Taylor stepping away from Salesforce"). Then it was
I am working with multiple banks helping them with their Conversational AI strategies at the moment. Every firm I'm supporting is frustrated by the vendors they've been interacting with, to some degree. They're not getting answers to their questions online. Many are carefully avoiding
I've been fascinated with the concept of the Nothing (phone) ever since the firm launched their devices and I've been following them ever since. A recent video I came across on LinkedIn and then on TikTok features the company's founder discussing his vision of
I recently sat down with the fabulous Ellen Keenan-O'Malley from the law firm EIP to record a podcast episode with her on the topic of Artificial Intelligence and Conversational AI. Ellen is a commercial IP solicitor specialising in intellectual property, new and emerging technology, AI, cyber and data
It's time once again for another exclusive interview, this time with Neil Marley, CEO of Qualyfi. I sat down with Neil to find out more about askQ, the company's dedicated AI assistant built for technology delivery and consulting teams. AskQ is an LLM/RAG-enabled solution that
I'm delighted to bring you an exclusive podcast interview with Tom Sherwood, the CEO of Koios. In this episode, I'm sit down with Tom to discuss the bleeding-edge field of emotionally intelligent AI. This is definitely worth a listen! Tom shares his unique background (the Army,
If you're wondering how a Tier-1 financial services player like ABN Amro organises its Conversational AI activities, there are a few hints in the job posting they published yesterday on LinkedIn. The job is based in Amsterdam and will supervise the engineering team supporting the bank's
