I saw this stimulating tweet from Alex Albert, Head of Claude (Developer) Relations at Anthropic. He wrote: Much of the AI industry is caught in a particularly toxic feedback loop rn. Blindly chasing better human preference scores is to LLMs what chasing total watch time is to a social media
The other day I was talking to someone about this Conversational AI service Vetnio for vets and their veterinary practices. I referred to it multiple times and suggested to the individual that they could find the post I'd written on the website. Only it turns out I didn&
Here's another one of those memos discussing the use of getting onboard with AI. It's from the CEO of Duolingo, Luis von Ahn. I thought it would be helpful to note this one for posterity – so I can easily find it in future. I'm
Luke Budka was one of the first executives in the Public Relations industry to adopt the job title, "AI Director". I sat down and recorded a fascinating episode with him about how his company Definition is implementing Conversational AI for the whole company – and how they're
Hello, welcome and thank you to Neil Marley and the team at Qualyfi who are sponsoring next week's Conversational AI Mini Summit in London. I asked Neil to give us a quick overview of the company: Qualyfi was founded to help anyone forge a career in technology, regardless
I am excited to announce that the Koios team, pioneers in emotionally intelligent conversational AI, will sponsor next week’s Conversational AI Mini Summit. Tom Sherwood, Koios CEO, will speak about their innovative platform, which empowers organisations to scale personalised learning through AI-driven L&D coaches. He’ll explore
I've been meaning to make sure I wrote about what the team at Play.ht have been creating. The company offers AI Text to Speech, AI Voice Cloning and a Voice Generation API – and I have to say, the demos I've tried are really, really good.
I found this one online and thought it was worthwhile highlighting for several reasons. Firstly, someone reading might be interested in the opportunity. The direct link is right here. Second, it's a super insight into how Sage – a world leader in accountancy software – is approaching the role of
I recently wrote on FinTech Profile that I was deeply impressed with the way in which Santander UK had launched their mobile revamp. During that review I noted that the team had deployed "Sandi", their Chatbot (or conversational AI). I resolved to check it out later on. Today
News and insight for the Conversational AI industry
The team at boost.ai has been at it again! They've launched a Test Studio to test and validate your AI agent's performance before deploying to customers. It's not thaaaat easy to test AI Agents – the normal methods you'd typically use just
I posted this last night on LinkedIn and thought it was worth re-posting here: I think it’s really, really good that the team at J.P. Morgan have sounded a public note of caution in their “Open Letter to Suppliers” on the broad topic of SaaS and the surrounding
I'm delighted to bring you another opinion piece, this time from Dave McGrail, Head of Business Consultancy at Xalient. This one is on the topic of Digital Twins. In a lot of the conversations and projects I've been working on across this and last year, it&
I was scrolling through LinkedIn this evening when I came across this post by Nigel Walsh. In his text, Nigel expresses some degree of frustration at the experience he had with the EE (owned by BT Group) chatbot. Nigel writes: Nothing says - we couldn’t care less more than
Like many, I've been playing around with Anthropic's MCP (Model-Context-Protocol) with my Claude Desktop App and I have occasionally been pretty impressed with it. I've extended Claude Desktop with a whole load of different MCP capabilities both for research purposes and to try and
I've been deeply engaged in a load of research for one of my clients so I haven't had the opportunity to publish much recently. I'm finding it fascinating to watch the ongoing evolution of the Conversational and Agentic AI space. I can't
Stop the clocks once more. The AI world has changed, again. This time it's the 800lb gorilla in the form of Amazon arriving at the party with a series of fascinating developer previews based on enabling a highly focused, intensively trained web browsing agent. It's called
I wanted to make sure I documented skyfire.xyz here on Conversational AI News. The company's mission is one that is absolutely fascinating. And here is the Overview from their about page: To create the world’s first fully autonomous, open economy for Agentic AI. AI Agents shouldn’
From an article in The Times of London today: About 2,000 jobs will be cut at Sky as it replaces more of its customer call centre positions with online and artificial intelligence. Three of Sky’s UK call centres, in Stockport, Sheffield and Leeds, will be closed and another
My good colleague Ankit Chhajer, the top man in AI at Barclays UK has published his personal PRIMED™ AI framework for managing AI project success and I think it's worth a read. He's given a whole load of detail on how to apply it on his
Here's a fascinating press release from the team at agentic commerce experts Bloomreach: Bloomreach, the agentic platform for personalization, today announced new data from its conversational shopping agent, Clarity, highlighting the powerful impact of conversational AI and the new consumer behaviors it is unveiling. Live on a number
As a senior executive charged with keeping a bank operational, I have plenty of experience running the tightrope of managing multiple competing demands from all sorts of stakeholders. One of the key questions I always asked myself and the team whenever we were evaluating the approach for technology was this:
