I did have to smile when I saw the latest release from Virgin Media O2 detailing their aim to try and fight scammers. The company has deployed a bot trained by the super-famous YouTube scambaiter Jim Browning (do have a watch of some of his videos!) The company is encouraging
11x is one to keep an eye on. I've been doing so for a little while. Cracking the "agentic" or "agent" concept sufficiently to be able to sell digital workers to companies could unlock a heck of a lot of revenue potential. Equally, there&
Anything concerning the National Health Service ("NHS") in the United Kingdom tends to make mainstream news pretty quickly – and that's definitely the case with this news today from Great Ormond Street Hospital ("GOSH") which, together with the NHS Frontline Digitalisation Team has been testing
Luke Budka was one of the first executives in the Public Relations industry to adopt the job title, "AI Director". I sat down and recorded a fascinating episode with him about how his company Definition is implementing Conversational AI for the whole company – and how they're
Hello, welcome and thank you to Neil Marley and the team at Qualyfi who are sponsoring next week's Conversational AI Mini Summit in London. I asked Neil to give us a quick overview of the company: Qualyfi was founded to help anyone forge a career in technology, regardless
I am excited to announce that the Koios team, pioneers in emotionally intelligent conversational AI, will sponsor next week’s Conversational AI Mini Summit. Tom Sherwood, Koios CEO, will speak about their innovative platform, which empowers organisations to scale personalised learning through AI-driven L&D coaches. He’ll explore
I've been meaning to make sure I wrote about what the team at Play.ht have been creating. The company offers AI Text to Speech, AI Voice Cloning and a Voice Generation API – and I have to say, the demos I've tried are really, really good.
I found this one online and thought it was worthwhile highlighting for several reasons. Firstly, someone reading might be interested in the opportunity. The direct link is right here. Second, it's a super insight into how Sage – a world leader in accountancy software – is approaching the role of
I recently wrote on FinTech Profile that I was deeply impressed with the way in which Santander UK had launched their mobile revamp. During that review I noted that the team had deployed "Sandi", their Chatbot (or conversational AI). I resolved to check it out later on. Today
News and insight for the Conversational AI industry
Now then, when it comes to using Conversational AI to manage and triage the candidate screening process, I think it's fair to say I wasn't necessarily sold on the concept. The idea, yes. The use of technology, yes. But the candidate experience? Are we at risk
The Information, one of my favourite technology focused news sites, is reporting that T-Mobile has agreed a deal with OpenAI thus: T-Mobile agreed to pay OpenAI roughly $100 million over the next three years as part of a deal to use the startup’s technology, The Information reported on Monday.
Were you wondering what Lance Berks, SVP of Amelia did next after the company was purchased by SoundHound? Here's your answer: He's joined Financial Services Conversational AI leader, Kasisto, as their new CEO (see the press release). This comes a month after the company raised its
News in from the team at Bain & Company today. They're announcing an expanded partnership with OpenAI. I've placed the release below as I'm sure it will be of specific interest to quite a few readers. Here are some takeaways that I picked out:
This is obviously a fake headline, right? Can you imagine if that was a real headline? Can you imagine if the headline was: "Microsoft announces new guardrail tool to reduce Excel calculation errors" How did you react? Reduce Excel calculation errors? Did you say reduce? As in… there
I sat down with the top person at a Tier 1 bank the other day. The individual is responsible for the global Conversational AI strategy of this European-based financial services giant. As a former bank executive (Chief Digital Officer, Chief Transformation Officer), I always enjoy sitting down with current executives
It's time for another podcast interview with an industry giant: This time I'm meeting Darren Ford, the founder and director of The CAI Company. Those of you who came to the Conversational AI Mini Summit last month may remember meeting Darren during the event – I was
I've been mixing with a lot of senior executives in the financial services industry recently and I have been doing a lot of discussion around AI. I'm an external faculty member at the London Institute of Banking and Finance, focusing on digital banking, digital transformation, FinTech,
That's the question I got this week from a despondent Chief Retail Officer talking about their bank's deployment of a Conversational AI solution. "Oh, that doesn't sound too promising?" I said, encouraging the executive to say some more. A pained look swept
This one popped up on my radar today and I thought it was worthwhile noting. Indeed, I thought the description might be referring to my previous post about Sierra AI – but then I saw the 'East Coast' reference and I'm pretty confident that Sierra is located
I've been watching Sierra AI now and again to see how things have been going and goodness me, it's getting exciting. The story for me begins with this TechCrunch piece ("No one seemed to see Bret Taylor stepping away from Salesforce"). Then it was
I am working with multiple banks helping them with their Conversational AI strategies at the moment. Every firm I'm supporting is frustrated by the vendors they've been interacting with, to some degree. They're not getting answers to their questions online. Many are carefully avoiding
