FT: "The AI agents are coming"

I wanted to highlight this article by Richard Waters in the Financial Times over the weekend. I think it's always useful to track what external 'normal' media is saying about the rise of the agentic interface - or conversational AI. Publications like the FT, the Economist

Vodafone's hiring a Digital Product Lead for their Chatbots

Hot on the heels of the company's Gen AI Product Manager role, Vodafone is now hiring a Digital Product lead - Chatbots. I am sure there is likely to be a lot of interest in this one, given the company's size and scale of ambition. 7

Bank Executive: "Forget apps. In 3 years, we'll be using agentic interfaces to do banking"

I was in a meeting recently with a handful of senior bank executives discussing the somewhat broad topic of 'Digital Transformation'. Unprompted, there was a lot of dialogue about AI - somewhat naturally, as you might expect. While a lot of executives were discussing their challenges with some

The miracle hallucination fixer from AWS is here: AWS Bedrock Guardrails

I do a lot of advisory work with Conversational AI in regulated industries, specifically Financial Services. In this space, there can be no hallucination – or, as many banks correctly insist on terming it, incorrect* answers. But fear not, dear reader, hallucination is now a thing of the past, as long

Interesting job alert: Gen AI Product Manager at Vodafone (inc Chatbots)

I came across this job on LinkedIn advertised by Vodafone – it's a repost, that is, they didn't appear to have any success the first time, so they've recently reposted it 2 days ago. I'm highlighting it because of this specific line in

Podcast Episode 9: Kit Cox, Founder & CTO of Enate

I recently sat down with ⁠Kit Cox⁠, Founder & CTO of ⁠Enate⁠, exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's all-in-one workflow automation and orchestration platform. We discuss the evolution of Enate, its applications in service delivery, and real-world

AI Innovator Spotlight: Nicolaas Matthijs from at Anthology

In today's Conversational AI Innovator Spotlight, we're meeting Nicholaas Matthijs, Chief Product Officer of Anthology. I've asked Nicholaas to give us an overview of how he and the Anthology team are using Conversational AI in their services - in particular, a look at how

Abundant: Humans for your AI agents, on demand

I saw this one and thought it would be useful to record with a post. Frequently when it comes to the Conversational AI ecosystem, there are quite a lot of use-cases that still need a human to do something. Yes, we're seeing some awesome moves – RPA-on-steroids – from the

Who are the best Conversational AI vendors that can handle the Arabic language?

I was in Riyadh 2 weeks ago talking to C-Level bank executives about Conversational AI. Then, this week I was in Cairo doing the same. There is a lot of interest in the region in the technology – although there's also a lot of concern about how capable today&

ABN AMRO skips past traditional Conversational AI vendors and adopts Microsoft Copilot Studio

This is somewhat alarming news if you're representing a traditional Conversational AI vendor. I actually found out about it thanks to reader Michael posting the news in the Conversational AI News Whatsapp channel. Thanks Michael! [Sidebar: You can join our WhatsApp channel with this invite link] After a

Georgia Southern University's Chatbot: 35,000 conversations and counting

I didn't manage to make the DRUID AI Symbiosis III events in the UK or NY recently so I missed Scot Taylor's awesome presentation in person. But thankfully it's available online. I sat and watched it earlier. Scott is the AVP of Student Experience

Apple's Conversational Siri due in... 2026?

I do enjoy reading Theo Priestly's comments on LinkedIn and today's post is no exception. He's highlighting this post by Bloomberg highlighting that Apple is apparently readying 'Conversational Siri' (or "LLM Siri" as it's apparently referred to internally