From an article in The Times of London today: About 2,000 jobs will be cut at Sky as it replaces more of its customer call centre positions with online and artificial intelligence. Three of Sky’s UK call centres, in Stockport, Sheffield and Leeds, will be closed and another
My good colleague Ankit Chhajer, the top man in AI at Barclays UK has published his personal PRIMED™ AI framework for managing AI project success and I think it's worth a read. He's given a whole load of detail on how to apply it on his
Here's a fascinating press release from the team at agentic commerce experts Bloomreach: Bloomreach, the agentic platform for personalization, today announced new data from its conversational shopping agent, Clarity, highlighting the powerful impact of conversational AI and the new consumer behaviors it is unveiling. Live on a number
Luke Budka was one of the first executives in the Public Relations industry to adopt the job title, "AI Director". I sat down and recorded a fascinating episode with him about how his company Definition is implementing Conversational AI for the whole company – and how they're
Hello, welcome and thank you to Neil Marley and the team at Qualyfi who are sponsoring next week's Conversational AI Mini Summit in London. I asked Neil to give us a quick overview of the company: Qualyfi was founded to help anyone forge a career in technology, regardless
I am excited to announce that the Koios team, pioneers in emotionally intelligent conversational AI, will sponsor next week’s Conversational AI Mini Summit. Tom Sherwood, Koios CEO, will speak about their innovative platform, which empowers organisations to scale personalised learning through AI-driven L&D coaches. He’ll explore
I've been meaning to make sure I wrote about what the team at Play.ht have been creating. The company offers AI Text to Speech, AI Voice Cloning and a Voice Generation API – and I have to say, the demos I've tried are really, really good.
I found this one online and thought it was worthwhile highlighting for several reasons. Firstly, someone reading might be interested in the opportunity. The direct link is right here. Second, it's a super insight into how Sage – a world leader in accountancy software – is approaching the role of
I recently wrote on FinTech Profile that I was deeply impressed with the way in which Santander UK had launched their mobile revamp. During that review I noted that the team had deployed "Sandi", their Chatbot (or conversational AI). I resolved to check it out later on. Today
News and insight for the Conversational AI industry
As a senior executive charged with keeping a bank operational, I have plenty of experience running the tightrope of managing multiple competing demands from all sorts of stakeholders. One of the key questions I always asked myself and the team whenever we were evaluating the approach for technology was this:
I did have to smile when I saw this photo on the Vibe Coding subreddit on Reddit earlier today. Although I would modify it to add a third key for RUN (or refresh, or reload). ChatGPT defines vibe coding as: ... an informal term that refers to programming in a relaxed,
It's absolutely fascinating watching the speed of development in the Artificial Intelligence marketplace these days. What a buzz. Earlier today I was trying to get Claude to give me some recommendations for a query that really should have been supported by a live (or semi live) web search.
Congratulations to the team at NatWest - they've just announced that they've signed what I imagine is a super-charged Enterprise-style agreement with OpenAI. This is an important step for any financial services player that's trying to do anything material when it comes to leveraging
I made a note of this story when I saw it the other week, because it's just astonishing. It's an article by Kate Rooney over at CNBC. She details that OpenAI is getting around 400 million weekly active users and that this is up 33% in
Earlier this afternoon, I realised that my WisprFlow subscription had expired. This is a fantastic app that sits on your desktop and is activated when you press a couple of keys that you define on your keyboard. So, for example, I press CTRL and SHIFT and the app immediately starts
I recently sat down with Paul Walker, Global Solutions Director at iManage. With 25 years of experience in legal tech, Paul offered his insights into how AI has evolved in the legal and professional services sectors. We discussed how iManage specialises in knowledge work industries, particularly legal and accounting, and
There's been quite a bit of chatter around Sesame's conversational speech generation demo recently, with quite a lot of Reddit readers insisting this is something akin to the 'Her' movie moment in our collective AI journey. On Thursday Anjney from VC Andreessen Horowitz posted
I came across this fascinating metric via Reddit and then LinkedIn. It was referenced in a tweet by Jake who points out that the huge pharma giant, Novo Nordisk has gone from a team of 50 drafting clinical reports to just 3. I went and found the original post -
I was reading this post on LinkedIn from Guilherme Quelhos earlier today and I had to smile. In today's day and age, is it good enough to make any customer wait 43 minutes to 'type' to an adviser? 43 minutes... really? I'd suggest that&
I asked Oddmund Braaten, CEO of multilingual event technology and services provider, Interprefy, to give us an overview of their offerings and tell us more about how they're leveraging Conversational AI. It's tempting nowadays to assume that you can just throw an audio feed through to
I liked the look of Asteroid.ai. The company offers browser automation for startups and SMEs that need help navigating legacy portals, filling in forms and easily extracting data. Quite a lot of big companies already have various robotic-process-automation ("RPA") activities underway. In one of my previous companies,
