I've been following Capitec Bank's Conversational AI approach for quite a while, given their strong leadership in the domain, not just in South Africa, but globally. Capitec is South Africa's leading retail banks (40% of the nation banks with them) and they're
Exciting news for the team at Conversational AI vendor, boost.ai – they've just hired David Norris from Snap to become their Chief Marketing Officer. David has been with Snap for 8 years working there most recently as European Head of Creative Strategy. He comments on his LinkedIn announcement
Just over a year ago, Tata Communications completed its $100M acquisition of Kaleyra, a Conversational AI platform vendor. Last month, the company began talking publicly about Kaleyra AI. Visit the Kalerya.com website and you'll find a little banner at the top of the homepage thus: For the
Luke Budka was one of the first executives in the Public Relations industry to adopt the job title, "AI Director". I sat down and recorded a fascinating episode with him about how his company Definition is implementing Conversational AI for the whole company – and how they're
Hello, welcome and thank you to Neil Marley and the team at Qualyfi who are sponsoring next week's Conversational AI Mini Summit in London. I asked Neil to give us a quick overview of the company: Qualyfi was founded to help anyone forge a career in technology, regardless
I am excited to announce that the Koios team, pioneers in emotionally intelligent conversational AI, will sponsor next week’s Conversational AI Mini Summit. Tom Sherwood, Koios CEO, will speak about their innovative platform, which empowers organisations to scale personalised learning through AI-driven L&D coaches. He’ll explore
I've been meaning to make sure I wrote about what the team at Play.ht have been creating. The company offers AI Text to Speech, AI Voice Cloning and a Voice Generation API – and I have to say, the demos I've tried are really, really good.
I found this one online and thought it was worthwhile highlighting for several reasons. Firstly, someone reading might be interested in the opportunity. The direct link is right here. Second, it's a super insight into how Sage – a world leader in accountancy software – is approaching the role of
I recently wrote on FinTech Profile that I was deeply impressed with the way in which Santander UK had launched their mobile revamp. During that review I noted that the team had deployed "Sandi", their Chatbot (or conversational AI). I resolved to check it out later on. Today
News and insight for the Conversational AI industry
I wanted to highlight this one coming up in March: It's the European Chatbot & Conversational AI Summit taking place from 18th to 20th March 2025. It's being held at the John McIntyre Conference Centre at The University of Edinburgh and you can check out the
Here's another fascinating role that is a good example of how the Conversational AI industry is continuing to develop from the point of Google Cloud (but not necessarily from the point of view of third-party Conversational AI vendors!). Here's where the position will be located within
Disney's Direct to Consumer team is hiring a Product Manager to supervise their "Expansion and Innovation" with Conversational AI. I caught this one recently and wanted to make sure I documented it as it's always useful to track what some of the big media
It's great to see the team at UK-based Conversational AI specialists, Inicio AI, announcing yet another client, this time in the form of financial services provider 118 118 Money. Inicio AI commented on their LinkedIn thus: We are delighted to announce our latest new client, 118 118 Money,
Stimulating news from the team at Conversational AI leader OpenDialog today. They've launched an AI Agent Accelerator, aimed at anyone who's thinking about experimenting with building and deploying their own AI Agent. Here's the overview: If you’re looking for a fast, reliable, and
I was in the middle of a strategy workshop with a financial services firm when I saw this one pop up in my feeds. I wanted to make sure that I documented this one. It's already in my client awareness presentations! The Verge sat down with Microsoft'
NLX, the AI platform that powers advanced conversational experiences for the likes of Red Bull, United and Comcast, has some hiring news. They've recruited Christian Wagner from AWS who joins as their Chief Customer Officer. Welcome to the Conversational AI industry, Christian. NLX comments: Wagner brings decades of
You may recall some of my recent posts about the mighty NatWest and their Conversational AI chatbot, Cora. Well, reader Michal highlighted this report from the team at Finextra which makes for interesting reading if you're keen to know more about NatWest's ongoing journey. The report
Welcome to 2025. This week I've been straight back into action after New Year's Day with a series of strategy workshops for some financial services clients. One comment from one of the workshops this morning really caught my attention. I asked the CIO for their approval
News in from the team at Inicio AI: They've hired Daryl P.M. to be their new Director of Client Experience. According to his LinkedIn profile, Daryl was previously Product Manager of TSB Bank's FinTech and Open Banking offerings. Caroline Walton, Inicio AI's Chief
Bjartmar Strøm Jensen is the Director of Quality Excellence at the insurance giant Tryg. He was recently on stage at boost.ai's BoostCamp London event and described their fantastic journey with Conversational AI. He highlights that back in 2018, the company had 314 sales agents, backed by 65
Good news at the tail end of the year for the team at OpenDialog! The company's Chief Customer Officer Danny Major posted on LinkedIn this morning highlighting that they've gone live with not one, but two NHS Trusts! Danny reports that one NHS Trust is using
